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Immanuel Operations Manager - Full Time Days - Immanuel Pathways Central Iowa in Windsor Heights, Iowa

The overall purpose of this job is to provide daily oversite of operations within the PACE center. The primary responsibilities of this job include. Oversees, manages, and coaches direct reports to ensure that appropriate staff members are trained and performing their functions to create a culture of excellence. Ensures that communication between departments is ongoing to foster and maintain an environment of collaboration. Assures that operational services, standards and budgetary criteria are met, and that operations comply with all governing regulations. Provides leadership support to team and motivates staff to abide by the PACE philosophy, practices, and protocols. Assumes the Executive Director’s responsibilities in his/her absence to ensure continuity of operations. Supports and lives out Immanuel’s Mission and CHRIST Promises.

Key Areas

Key Responsibilities and Duties of the Job

Operations & Services


  • Oversees and manages the operational areas of the Pathways

PACE Center.

  • In collaboration with the Executive Director and Clinical Practice Manager, responsible for the coordination of a successful PACE program utilizing his/her leadership to create a culture of excellence in the areas of mission and participant centered care.

  • Maintains the stability and reputation of Immanuel Pathways by

ensuring that all activities and operations are performed in

compliance with local, state, and federal contracts, regulations,

laws, accreditation, protocol, licensing and certification

requirements governing Immanuel Pathways operation.

  • Oversee and/or facilitate and coordinate PACE meetings, including but not limited to: IDT, weekly utilization review, initial care plans, care plan reviews (annual or semi-annual), round tables (annual and semi-annual), weekly SNF/Part A reviews, monthly education day, family meetings, staff meetings, event review, and any other identified need.

  • Coordinates the IDT’s care management process to ensure best decisions are made regarding the participant’s changing condition.

  • Ensures IDT care management includes completion of timely assessments, development of goals and interventions on care plans; implementation of interventions are completed in compliance with CMS/State regulatory guidelines.

  • Ensures the coordination of care with the entirety of the IDT according to participant care plans.

  • In collaboration with the Executive Director and Clinic Practice Manager, continuously leads the team in the evaluation of the participants' changing needs and is reflected in their medical record.

  • Recommends changes to the Executive Director in service delivery, staffing and operational needs as required by development and growth.

  • Develops, implements and monitors onboarding and ongoing educational needs (monthly education day, competency fair, just-in-time training).

  • Initiates and completes the transition care process to include generation of authorizations through EHR, address changes, communication with pharmacy provider and dispatch.

  • Manages and coordinates operational changes due to weather extremes or other unplanned circumstances to ensure continuity of care for participants.

  • Completes denial of enrollment process in collaboration with the Executive Director and IDT to ensure regulatory standards are met.

  • Develops, revises and monitors compliance of policies and standard operating procedures in collaboration with the Executive Director.

  • Approves appropriate invoices as directed.

  • Analyzes financial reports with appropriate staff and is accountable to Executive Director regarding operational and capital budget spending.

  • Evaluate and provide justification for the center’s capital needs.

Staff Management


  • Hires, trains, motivates, and evaluates performance of direct reports.

  • Provides appropriate in-service education to include monthly educational sessions, annual competency day and just in time education.

  • Ensures that the job responsibilities, authorities and

accountability of all direct reports are defined and understood.

  • Protects privacy and maintains confidentiality of all company procedures, results, and information about, employees, participants, or clients.

  • Mentors staff to develop and achieve annual goals.

Compliance & Performance Standards


  • Monitors Immanuel Pathways’ operational compliance with OSHA regulations and agency policies and procedures.

  • In conjunction with the Executive Director, is responsible for maintaining compliance with all state and federal program requirements, obtaining and maintain certification under CMS as well as any other state or federal law or rules.

  • Monitors operations to ensure consistent compliance with established quality assurance standards.

  • Assists Executive Director with evaluation of Immanuel Pathways’ performance against national results and established service standards, and budget and other financial criteria.

  • Assists in development and implementation of performance improvement plans.

  • Develops and implements Immanuel Pathways’ operational policies, procedures, protocols and regulations for direct participant care and support services.

  • In collaboration with Executive Director, ensures Emergency Preparedness regulations are being implemented and followed.



  • Assists Executive Director in the development of annual operational and capital budgets for departments of accountability. Ensures financial benchmarks are met.

  • Develops and facilitates programs to adapt to the ever changing growth and demographics of the PACE Program.

  • Participates and contributes to corporate wide initiatives.

Professional Activities


  • Mentors and coaches direct reports in the development of positive working relationships with health and social service providers.

  • Participates in continuing education classes and any required staff and training meetings.

  • Maintains professional affiliations and any required certifications.



  • Performs other duties as required or requested.

  • To ensure continuity of operations assumes the Executive Director’s responsibilities in her/his absence.


  • Bachelor’s degree in business administration, health or human services field, RN

degree, or in a related field is required.

  • Equivalent years of experience may substitute for education requirement.


  • Five (5) years of experience in health care preferably in a geriatric care setting is


  • One (1) year of experience working with the frail or elderly population required, or completion of job specific training related to working with the elderly populations must be completed within the first six months of hire.

  • Three (3) years management experience preferably in a geriatric health care

setting is required.

  • Equivalent years of education may substitute for experience requirement.

Other Requirements –

  • Must have medical clearance for communicable diseases and up-to-date

immunizations before having direct participant contact.

  • Must have a valid driver’s license, proof of insurance and have means of


  • Basic Life Support (BLS) Skills i.e. Health Care Level Cardiopulmonary

resuscitation (CPR); Automated External Defibrillator (AED); First Aide (FA)

KSA- Knowledge Skills and Abilities-

  • Knowledge of P.A.C.E. regulations.

  • Knowledge of state healthcare and aging networks; in the respective state in

which he/she is employed.

  • Knowledge of physical, mental, and social needs of the frail elderly and their

  • Knowledge of quality improvement and cost containment systems.

  • Knowledge of local health care and geriatric service networks.

  • Knowledge of PC computer systems, including word processing, spreadsheet,

calendar and database.

  • Knowledge of the various disciplines to assess the needs of the elderly

  • Skilled in written and oral communication.

  • Skilled in establishing and maintaining effective working relationships with

participants, co-workers, and the public.

  • Skilled in making decisions and leadership implementing principles.

  • Skilled in managing and supervising managerial and professional staff members.

  • Skilled in facilitating group interaction, decisions and implementation processes.

  • Ability to effectively and efficiently plan, prioritize and follow-up on delegated

  • Ability to apply creative problem-solving skills to complex issues.

  • Ability to foster collaborative working relationships.

  • Ability to chart via Electronic Health Records.

  • Proven experience and basic computer proficiency (internet, email, Microsoft).

Posting Title: Operations Manager - Full Time Days - Immanuel Pathways Central Iowa

Job ID: 2020-4014

External Company URL:

Street: 7700 Hickman Road