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OHIO FARMERS INSURANCE CO Service Center Account Representative, Personal Lines, Remote Work in WEST DES MOINES, Iowa

Westfield is a great place to work for many reasons. You could be one of them.Westfield Services Inc. is a specialty insurance agency and services firm headquartered in Columbus, Ohio. We are wholly owned by Westfield Group in Westfield Center, Ohio, although we operate independently of our parent company.You will be challenged. Rewarded. And valued for your unique experience, background and perspective.Join a team where hard work pays off and original thinking is celebrated. As you build your future at Westfield Insurance, you will quickly learn that protecting our customer's future by delivering on our promise to help restore lives and rebuild businesses when the unexpected happens is at the heart of what we do. Building relationships and caring about people has been part of our culture since 1848. Be a part of a team that recognizes and appreciates those who take initiative, know how to elevate an idea and can innovate and seek opportunity in a changing world.Westfield Service Center Personal Lines Account Representative 1 Job SummaryLocation: Westerville, OH or remote within Westfield's operating territorySalary Range: Minimum - $40,862.00; Midpoint - $46,991.00The WSI Service Center PL Account Representative 1 performs customer service duties including answering customer inquiries, communicating/negotiating with carriers, troubleshooting problems, handling renewals/rewrites, and offering additional coverages.Essential Functions (primary functions and/or reasons the job exists in order of importance)1. Performs a variety of personal lines customer service duties for agents and clients.2. Handles a variety of incoming customer calls and emails including the following:* Answering inquiries from customers including coverage questions, policy changes, quotes, billing issues, and other issues.* Taking incoming claims calls and handling appropriately based on type of claim, carrier, etc.* Handling evidence of property requests.3. Writes/rewrites new business as appropriate or refers lead back to agency.4. Conducts account reviews periodically. Enhances and strengthens existing accounts as needed with needed additional coverages.5. Resolves disputes between customers, carriers, agencies, and others while keeping appropriate parties informed of progress.6. Works closely with agencies on the following:* Advising agency of critical events and follows agency's instructions if within guidelines or procedures.* Handling renewals, cancellations, and non-renewals with care, legally saving all accounts when possible. Notifies agency if account is unable to be saved.7. Accurately documents activities and attaches pertinent documents to the management system, per procedures.8. Serves as a resource to Westfield's personal lines team, whenever possible, and responds to underwriting requests for additional customer information in a timely, cooperative manner.9. Utilizes carrier software and resources, agency management system, and software tools as needed to perform tasks and obtain needed information (e.g. underwriting guidelines, forms, manuals).10. Maintains and shares knowledge of industry updates (carrier changes, market trends, products) and stays informed of state-specific guidelines and requirements (coverages, underwriting rules, procedures, laws).11. Continues to meet Continuing Education requirements to maintain license.Desired Qualifications/Experience/Certification/Education (in order of importance)1. 1+ year of experience in Property and Casualty personal lines insurance, in a customer facing role.2. Valid Property-Casualty agent license required within 90 days of employment.* For Peak Seasonal role: must have a valid Property-Casualty agent license.3. Experience in a fast-paced, high call/email volume environment with ability to multi-task.4. Experience being accurate with a focus on attention to details.5. Delivers messages in a clear, compelling, and concise manner.6. Working knowledge and skills in the areas of business:* Wr