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Athene Internal Sales Support Specialist in West Des Moines, Iowa

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:

The Internal Sales Support Specialist provides telephone sales support to Agents and Distributors regarding Athene annuity products, utilizing a variety of tools, including product illustration software and the company intranet site.

Accountabilities:

  • Take inbound calls from 800 line.

  • Transfer/funnel calls to appropriate department as appropriate (New Business, In-Force Customer Service, Producer Services, etc.).

  • Achieve 100% illustration accuracy.

  • Assist with Product/Sales questions.

  • Complete fulfillment requests for marketing materials.

  • Funnel leads to Internal Wholesalers.

  • Hand off Service Issues/Exception Requests to Service Liaison.

  • Meet or exceed 2-hour turnaround on all product illustration requests.

  • Meet the minimum call volume of 40 calls per day.

  • Run illustrations.

Qualifications and Experience:

  • 1+ year of prior financial services industry sales experience.

  • Must have or obtain FINRA Licensing (Series 6) within 6 months of employment.

  • PC experience to include Word, Excel, PowerPoint, etc.

  • Successful completion of Industry Continuing Education (such as LIMRA / LOMA) courses preferred.

  • Experience with annuity products preferred.

  • Experience with illustration software systems is strongly preferred.

  • Must be able to communicate effectively using verbal and written methods, while explaining products, tools, concepts and processes to a diverse customer base.

  • High school degree required.

  • Bachelor’s degree preferred.

NOTE: Successful candidate will be required to complete a pre-employment background check.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create a diverse, inclusive and dynamic work environment at our various locations.

Based on your location you will experience a unique blend of:

  • Benefits to meet individual needs including, but not limited to, a 401(k) and/or pension plan with a company match, paid time off, paid holidays, job-related tuition reimbursement, medical, dental, vision, life, and disability insurance.

  • Career development opportunities including a Leadership Development Program, self-guided trainings and periodic Lunch & Learns.

  • Amenities that include "dress for your day" work attire, in house coffee bar, on-site café, ergonomic desks, game room area and on-site fitness facility.

  • Volunteer opportunities to give back to the community, company-sponsored volunteer events throughout the year, individual non-profit volunteer time that can earn grant money, and non-profit matching gift program.

Athene USA is also proud to be recognized for the following:

Workplace awards

  • Iowa’s Top Workplaces; since 2015

  • Bermuda Top Ten Employer; 2019

United Way of Central Iowa awards

  • Advocate & Volunteer, 2016

  • Spirit of Central Iowa. 2017

  • Game Changer & Impact-Maker, 2018

  • Spirit of Central Iowa, 2019

  • Impact-Maker, 2020

Awards for veteran support

  • Employer Support of the Guard and Reserve (ESGR) Awards

  • Patriot Award, 2018

  • Pro Patria Award, 2019

  • Seven Seals Award, 2019

  • Military Friendly® Employer; since 2017

  • Military Spouse Friendly® Employer; since 2017

​​​​​​​Product awards

  • Excellence in Education LOMA;10 plus years

  • Structured Retail Products (SRP)

  • Best Carrier Award; 2017 & 2018

  • FIA of the Year; 2019

For more specific details for each location, please click here.

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