TELLIGEN Customer Service Representative in WEST DES MOINES, Iowa

Customer Service RepresentativeTelligen is one of the most respected health management organizations in the country. We enjoy a friendly work environment where everyone is dedicated to mutual trust, respect, and excellence. Telligen's employee-owners are committed to finding innovative solutions, which makes us the first choice for a broad range of clients. We make a difference, in the lives of people, in the world of healthcare.As a 100% employee-owned company, our employee-owners drive our business, our solutions and share in our success. Telligen attracts a highly qualified, diverse workforce whom display deep dedication, unwavering integrity and willingness to support the communities in which we serve. We approach our vision to be one of the most sought-after companies to transform the health of populations by following through on our values of Ownership, Community, Ingenuity & Integrity.As a Customer Service Representative at Telligen, you will be responsible for receiving and responding to inbound customer inquiries and performing outreach and follow up to gather data or provide information. You will also perform data entry and maintain data integrity.The Gig:You will ensure the highest level of customer support by responding to calls from internal and external clients, which includes answering general inquiries, troubleshooting issues, and gathering information. You will refer more complex calls to the appropriate team members and documents call in tracking system.You will provide general office support and will demonstrate professionalism through written and verbal communication. You may perform data entry into the database within specified time frames.You will work as an engaged team member to provide feedback, suggest improvement and work with leadership to achieve company and employee-owner goals.What you need to make the cut:High school diploma.1 - 2 years experience working in a customer service environment, with shown experience working in a fast-paced and deadline driven environment.Functional PC skills.Call center experience is preferred.Health care or insurance experience is preferred.Certified Medical Assistant designation is preferred.Bilingual skills are preferred.Availability to work Monday - Friday from 8:00 AM to 4:30 PM required.Why Telligen...For over 45 years Telligen has been dedicated to the delivery of innovative health management solutions which improve the quality and cost-effectiveness of healthcare for consumers and providers. We combine technical and clinical healthcare solutions to deliver on our mission of transforming lives and economies by improving health. Telligen serves commercial clients and government programs at the federal, state and local level, improving healthcare for millions of people nationwide.Competitive pay and benefits. We offer comprehensive benefits including medical, dental, vision, HSA & flex spending accounts, life insurance, disability, 401(k) and an ESOP (Employee Stock Ownership Plan).100% Employee-Owned. We have a culture where employee-owners are encouraged to "own it"Life/Work Balance. Generous holiday, volunteer and paid time-off benefits.Casual Dress. Come in a sweatshirt, jeans, everyone else here.Free Fruit Friday. You know what they say about an 'Apple a Day'!Giving Garden. Have a green thumb? Over 3,000 pounds of produce donated annually.Wellness Program. Healthy employee-owners are engaged employee-owners and we are committed to provide many opportunities to motivate you along your well-being journey through our RevUP! Your Health wellness program.Education. Tuition and education assistance & career related CEU's, license and certifications.Community. The Telligen Community Initiative has awarded more than $4 million in grant awards since 2005.Interested? Now that you know a little about us, we'd like to learn more about you. Please include a current resume with your application. We also highly recommend including a cover letter where you