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Aerotek Customer Service Representative 2 in West Des Moines, Iowa

Description:

Handle 40-50 inbound phone calls from customers regarding inquiries about their Home Mortgage.

Responsible for responding to inquiries and complaints on more complex products/services and/or from premier customers.

Duties may include:

resolving complex inquiries and complaints from internal and external customers and upon escalation

processing complex transactions on-line performing extensive research to resolve the complex customer problems

providing guidance and assistance to less experienced representatives either on the spot and/or via telephone

providing training on policies and procedures, new or enhanced services and/or procedural changes

May also cross-sell or refer products, review data and report trends to management, and project work

Skills:

hospitality, restaurant, retail

Top Skills Details:

hospitality, restaurant, retail

Additional Skills & Qualifications:

Must Haves: HS Diploma 1+ year of customer-facing experience 1+ years computer experience. Best vs. Avg: - Best candidates will come from a customer facing role such as a restaurant (waiting tables, not just fast food), sales or retail AND have l

Experience Level:

Entry Level

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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