Iowa Employer Customer Service Rep.-Urbandale in WEST DES MOINES, Iowa

Are you looking for a new career where you can feel good knowing that you are saving lives? We are searching for highly motivated, Customer Service Representatives. Qualified candidates will have a pleasant, customer service attitude and the ability to multitask. Applicants must possess basic computer skills including proficiency in Microsoft Office, attention to detail and a professional approach to time management and deadlines. This position is contract-to-hire and hourly pay will start at $13.00/hour. One year of previous call center experience is required.Responsibilities:Effectively manage large amounts of incoming callsIdentify and assess customers' needs to achieve satisfactionAssist customers with questions related to their account or servicesProblem solve customer issues in a timely manner ensuring resolution is satisfactory to the clientResearch required information using available resourcesDocument all call information according to standard operating proceduresEnsure customers have the best possible experienceProcess customer payments as required Additional qualifications for the role include:High school diploma or GED1-2 years of customer service.Strong phone contact handling skills and active listeningDesire to work in a high paced environmentAbility to type 30+ words per minuteExperience with problem solving and resolving conflictSelf-directed