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Robert Half International Customer Care Operator in West Des Moines, Iowa


Robert Half OfficeTeam has a fulfilling career opportunity for an articulate, highly-skilled Customer Service Representative in the growing Mortgage Companies industry. Do you love building solid customer relationships? Then this position may be for you. This position is based in a dynamic and fast-paced environment. This Customer Service Representative position is based in the West Des Moines, Iowa region and is a long term temporary-to-fulltime employment opportunity.

What you get to do every day:

• Through your success in the role, you will support business development and client referral goals by actively cross-selling and referring customers

• Organize and route incoming telephone calls

• Field and send out send written business correspondence

Give exceptional customer service in a timely fashion



• Excellent problem-solving skills

• Experience performing extensive research to resolve complex customer inquiries

• Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

• Knowledge of numeric data entry

• Customer service experience highly desired

• Comprehensive knowledge of Microsoft Excel

• Deep understanding of email

• Customer service experience preferred

• Positive attitude and an engaging businesslike approach

• Ability to navigate multiple computer systems and applications

• Excellent written, verbal and social communication skills

• Customer service and office administrative skills

• 1+ years of past relevant experience

• Ability to exude confidence, knowledge, and empathy when interacting with internal and external partners and clients/customers

If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today by sending our resume to

OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.490.4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Salary: $14.00 - $16.00 / Hourly

Location: West Des Moines, IA

Date Posted: February 13, 2020

Employment Type: Temporary

Job Reference: 01502-9502461822

Staffing Area: Office u0026 Administrative