Equifax, Inc. Business Service Representative in WEST DES MOINES, Iowa

The Business Services Representative has responsibility for full customer service to our clients by functioning as a primary contact for questions regarding general service inquiries, orders placed, account setup, and login issues. Teams: TWN Verifications (eCommerce), Research Verification (RV), Social Service Verifications (SS), 4506T, and Spectrum.Provide new and existing customers with the best possible services in relations to account on-boarding, account services, billing inquiries, disputes, service or data requests, suggestions and complaints.Provide post-sales support required to deliver products and services, including installation, delivery, and maintenance. Coordinates customer requirements for information and ensures that customer is set up for organization to deliver agreed upon product or service. Key Responsibilities: Provide support to Equifax external and internal customers. Accurately document all issues "real time" using call tracking software, resolves product and system issues/questions, and customer escalations. Responsible for inbound/outbound calls Performs clerical, administrative, technical, operational, or manual work Essential Duties and Responsibilities: Provide excellent customer service to our business clients Analyze individual questions regarding and provide an appropriate resolution Adhere to script while handling inbound calls to assist with inquiries Provide accurate interpretation, compilation and entering of data Conduct proper analysis and verification to ensure data integrity Update existing databases with changes and status of each client Act in a courteous and professional manner in performing job functions Escalate matters, as necessary, to department supervisors Any special projects and miscellaneous duties assigned by management Minimum Education and/or Experience: Previous customer service experience High School Diploma or GED Previous experience utilizing a PC with proficient use of a mouse and keyboard. Knowledge and practical use of desktop applications software Required Competencies: Ability to organize work duties and perform job functions independently. Ability to meet productivity standards Ability to multi-task and use multiple monitors Excellent verbal communication and listening skills Must be able to type at least 25-30 WPM Professional attire and behavior Be open and flexible to work hours between 10:30 AM- 7 PM CT Preferred Qualifications: Experience in a client service role in a call center environment Physical Requirements or Environmental Factors: Largely sedentary position requiring medium to heavy keyboarding VEVRAA Federal Contractor Request Priority Protected Veteran Referrals EOE -Veteran /Disabled/Minority/AA/F/M/SO