American Equity Business Initiatives Partner, Customer Excellence in West Des Moines, Iowa
GENERAL PURPOSE OF THE JOB:
The Business Initiatives Partner works to ensure the various initiatives across a business unit are resourced, prioritized, and executed effectively, making certain adequate focus is maintained across disparate work efforts that drive the business unit forward. This role will escalate to leadership when alignment is not present. These initiatives may or may not require technology. The incumbent builds a consistent cadence of connection between initiative owners, leadership, stakeholders and employees at various levels; drives alignment of initiative implementation and mobilization for execution across the business unit; and supports the business lead in developing narratives and effective communication with various stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Implements communication practices to ensure initiative leaders have relevant initiative related data and results to support leaders decision making and reporting:
Brings together people and information to ensure initiative leader has appropriate line of sight to functional priorities, projects and programs, and associated goals, timelines and performance metrics.
Maximizes leader focus by ensuring meetings are prioritized, agenda items have clear purpose, pre-read materials are comprehensive, and decisions are documented and communicated to stakeholders.
Works with Portfolio Management team on project work as applicable, including prioritization, resource allocation, design, execution and implementation.
Orchestrates a strong cadence of connection throughout business unit across initiatives:
Identifies, understands and facilitates interconnection/interdependence and alignment across work efforts.
Quickly surfaces barriers to functional success.
Acts as conduit between initiative lead and key stakeholders to drive clarity and consistency of message.
Supports strategy implementation and mobilization:
Ensures alignment between department strategies, pacing, and delivery, escalating resource conflicts, prioritization concerns or other matters potentially impacting alignment and implementation to leadership.
Supports resourcing, documentation, reporting, communication, measurement, and analysis related to strategic execution, recommending changes as appropriate.
Provides leadership and guidance to specific projects and programs as assigned and/or as need emerges.
Performs other related work as required.
Direct Reports: None
General Description of Indirect Reports (2 and 3-downs): None
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in Business Management or related field, plus two (2) years of related experience either directly in, or in supporting business lines initiatives, and/or equivalent experiences across a variety of industries and business models; or equivalent combination of education and/or experience.
Demonstrated ability to lead change management, successfully shape and navigate business unit culture, and partner with leaders.
High degree of proficiency in using PowerPoint or similar tools to craft presentations.
Proven creative thinker with strong business acuity.
Prior experience with Customer Journey Mapping, and/or managing a customer experience program.
Expertise facilitating meetings and working sessions with stakeholders ranging from front line team members through executive leadership.
Certification in lean, Six-Sigma, Agile or project management methodology.
KNOWLEDGE, SKILLS AND ABILITIES:
Ability to take a strong, respectful position and drive direction.
Strong leadership skills with demonstrated ability to work through others to obtain superior results.
Effective verbal and written communication skills; ability to draft and deliver executive presentations and respond to questions.
Ability to work cooperatively and successfully with employees, customers, and leaders. Collaborative approach to execution.
Strong organizational and planning skills.
Mathematical skills and strong attention to detail.
Proficient in the use of MicroSoft Office Suite.
Ability to define problems, collect data, establish facts, and draw valid conclusions demonstrating both both strong analytical and synthesis skills.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to successfully handle pressure and meet deadlines in a fast-paced work environment.
Demonstrated ability to perform as a self-starter; take conceptual or broad guidance and develop into concrete goals or multiple scenarios for further refinement and testing of alternate approaches before finalization of eventual default path for execution.
This description covers the major purpose and essential functions of the job. It is not intended to give all details or a step-by-step account of the way each task is to be performed. Employees may receive other job related instructions and be required to perform other job related work requested by their manager. All requirements are subject to possible modification to provide reasonable accommodation to qualified individuals with disabilities.