CUNA MUTUAL GROUP Contact Center Representative in WAVERLY, Iowa
Contact Center RepresentativeLocation: Waverly, IAWho We Are:Be part of a cohesive, ever growing team of customer service professionals. We have a strong five week training program to build your confidence and skills to prepare you for success. In addition to this, we invest in developing our staff and encourage ongoing learning to help you continue your career path here at CUNA Mutual Group. We care about our employee's satisfaction, engagement and work-life balance; therefore, we offer the flexibility of working in the office or remotely with our work from home program.Who You Are:You are a proactive and confident customer service professional. You enjoy taking the lead on problem solving and are focused on finding the best possible resolution. You have the ability to efficiently multi-task without losing your focus on the details. You are an optimistic and outgoing individual who works well independently and in a team environment.Job Purpose:This position is responsible for providing customer service for incoming calls related to TruStage individual life insurance and accidental products. This role is responsible for representing the company to consumers and credit unions as a front-line service provider. This position educates individuals, provides assistance with questions, problems or changes to their policies/certificates, and generates leads to sales representatives in a timely, clear, and customer-focused manner.Job Responsibilities:*Handle incoming calls from consumers on their policies*Provide answers to consumer inquiries about their policies*Accurately process service transactions requested by our consumers*Thoroughly document calls and corresponding details*Cross-sell other TruStage individual life, accidental or auto and home productsJob Requirements:High-school diploma (or equivalent)Excellent communication skillsExcellent Customer Service skillsEffective analytical and problem solving skillsAbility to interpret system information and navigate systemsIntermediate computer skills#LI-CHCUNA Mutual Group's insurance, retirement and investment products provide financial security and protection to credit unions and their members worldwide. As a dynamic and growing company, we strive to create a culture of performance, high standards and defined values. In return for your skills and contributions, we offer highly competitive compensation and benefit packages, significant professional growth, and the opportunity to win and be rewarded.Please provide your Work Experience and Education or attach a copy of your resume. Applications received without this information may be removed from consideration.CUNA Mutual Group is an Equal Opportunity and Affirmative Action Employer. All qualified candidates are encouraged to apply.