Work in Iowa Green Jobs

Job Information

Aston Carter Patient Service Representative in Waterloo, Iowa


Essential Job Functions for Patient Service Representative

• Follow established procedures to resolve patient account balances utilizing available technologies

• Take inbound calls from and make outbound calls to patients or guarantors for the purpose of making payment arrangements

for account balances on behalf of client hospitals or clinics;

• Electronically document conversations held with responsible parties on Company and/or client systems

• Communicate financial responsibility detail to patients; communicate confusing and/or difficult financial issues to patients in a

non-threatening and helpful manner

• Accurately determine patient eligibility for financial assistance programs and bank loans, where available; provide assistance

to patients in completing necessary paperwork for available programs; obtain all necessary documentation to resolve an


• Provide follow-up on suspended accounts according to established procedures

• Professionally interact with client staff and patients and guarantors

• Promptly respond to phone messages; promptly respond to client or patient concerns or problems

• Conform to all confidentiality and third party liability laws

• Ensure appropriate steps are taken so accounts receive due attention

• Ability to work during normal business hours; work a regular and reliable schedule

• Accurately track daily, weekly, and monthly productivity to exhibit contributions toward departmental goals

Additional Job Functions

• Identify and report all opportunities to improve work processes to management or supervisory staff

• Perform other tasks as assigned by competent authority

Additional Skills & Qualifications:

1+ year customer service

1+ year computer experience

1+ year in healthcare/medical environment

About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.