UnityPoint Health Patient Service Representative - Family Medicine in Waterloo, Iowa

Patient Service Representative

Family Medicine Clinic - Waterloo (Logan Ave)

FT, Daytime hours

Good first impressions are vital when it comes to working as a Patient Service Representative at Unity Point. You are the first face a patient sees when they walk in the door and will be responsible for a variety of activities related to patient intake and care. Patient Service Representatives are given the opportunity to build long lasting relationships with Patients, families and Physicians which ultimately lead to growth and Career stability.

Customer Service

  • Answer telephone calls in a clear, calm and professional manner. Screen calls by urgency and route calls promptly, accurately, and professionally to appropriate party.

  • Make, cancel and reschedule patient appointments maintaining appointment schedule according to office procedure.

  • Gather, verify and enter demographic and insurance information on new and established patients necessary for completion of electronic health record and insurance claim processing at each patient visit on patient accounting system.

  • Assist with proactive charge capture along with billing accuracy for providers and patients.

  • Collect payments, issue receipts and reconcile daily receivable activity to prepare for daily deposits.

  • Open and/or close the clinic following specified guidelines of individual clinic.

Administrative/Clerical Support

  • Work independently and responsible for timely completion of assigned functions.

  • Be aware of what is happening in clinic/department and the organization by attending clinic/department meetings, reading emails and regularly checking information on the organization’s intranet site.

  • Maintain regular and consistent attendance at work.

  • Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.

  • Maintain compliance with Personnel policies and procedures.

  • Monitor environmental conditions in order to secure protected health information.

  • Behave in a manner consistent with all Corporate Compliance and HIPAA policies and procedures.

  • Demonstrate initiative to improve quality and customer service by striving to exceed customer expectations.

  • Balance team and individual responsibilities; be open and objective to other’s views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.

  • Perform other duties as requested by Clinic Administrator to facilitate the smooth and effective operations of the office.

Basic UPH Performance Criteria

  • Demonstrates the UnityPoint Health Values and Standards of Behaviors as well as adheres to policies and procedures and safety guidelines.

  • Demonstrates ability to meet business needs of department with regular, reliable attendance.

  • Employee maintains current licenses and/or certifications required for the position.

  • Practices and reflects knowledge of HIPAA, TJC, DNV, OSHA and other federal/state regulatory agencies guiding healthcare.

  • Completes all annual education and competency requirements within the calendar year.

  • Is knowledgeable of hospital and department compliance requirements for federally funded healthcare programs (e.g. Medicare and Medicaid) regarding fraud, waste and abuse. Brings any questions or concerns regarding compliance to the immediate attention of hospital administrative staff. Takes appropriate action on concerns reported by department staff related to compliance

  • High School or Vocational School graduate.

  • Mandatory Reporter certification.

  • Knowledge of medical terminology, anatomy and physiology.

  • Ability to demonstrate strong customer service skills.

  • Ability to effectively enter information into a variety of computer programs.

  • Ability to understand and apply guidelines, policies and procedures.

  • Ability to interact effectively with physicians, health care team members, individuals and members of their support systems.

  • Ability to communicate effectively with people of diverse professional, educational and lifestyle backgrounds.

  • Previous medical office experience preferred.

  • Previous experience with an electronic health record or medical office software preferred.

  • Previous experience coding diagnoses and procedures with ICD-9-CM and CPT preferred.

  • Strong interpersonal skills.

  • Strong computer skills.

  • Ability to work as a team member.

  • Strong verbal and written communication skills.

Requisition ID: 2018-51918

Street: 2140 Logan Avenue

Name: 9200 UnityPoint Clinic Affiliate

Name: Fam Med- WL

FTE (Numeric Only; Ex. 0.01): 1.0

FLSA Status: Non-Exempt

Scheduled Hours/Shift: 40hours/1st shift

External Company URL: http://www.unitypoint.org