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Eldorado Resorts, Inc. Hospitality Service Representative in Waterloo, Iowa

Good times await in Iowa at Isle Casino Hotel® Waterloo with over 900 of the hottest slots, 30 table games, 194 spacious guest rooms and a resort style pool and hot tub. Our guests can indulge in a sizzling steak at Otis & Henry’s, experience farm-to-table cuisine at Farmer’s Pick Buffet and satisfy a sweet tooth with a treat from Simply Yummy Baking Company. Plus, an all-new Eldorado Resorts, Inc. restaurant recently opened– The Brew Brothers offering a creative menu, custom microbrews and live entertainment! Our 450 Team Members are dedicated to providing our guests with an exceptional gaming and entertainment experience. For more information, visit www.islewaterloo.com and follow us on Facebook, Instagram and Twitter.

JOB SUMMARY

Coordinates all hotel reservation activity for the property.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Process all incoming and outgoing reservations.

  • Maintain accurate records of room occupancy.

  • Issue player’s cards, comps and tickets to events.

  • Other duties as assigned.

KNOWLEDGE, SKILLS & ABILITIES

  • Strong verbal and written communication skills.

  • Must be able to operate office equipment and multi-line phones.

  • Perform under pressure in an interruptive environment.

  • High School Degree or GED equivalent preferred.

  • Must be able to obtain a valid state gaming license.

PHYSICAL DEMANDS & WORK ENVIRONMENT

  • Ability to stand for long periods of time.

  • Frequent pushing, pulling, bending and walking.

  • May be subject to smoking environment, moderate noise and bright lights.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Caesars Entertainment joins two successful gaming leaders, Caesars Entertainment and Eldorado Resorts, who have come together to create the largest and most diversified collection of destinations across the U.S.

Boasting many of the world’s most prestigious gaming brands, we are the global leader in gaming and hospitality. While each of our over 55 world-class resorts offer its own unique amenities, all share a common goal of providing unparalleled family-style service and exhilarating experiences.

Your Empire awaits.

External Job Title (visible on Career Portal): Hospitality Service Representative

Department: Hotel Front Desk

Shift: All

Shift Hours: Shifts varies and Days off varies; Part-time

External Company URL: https://www.eldoradoresorts.com/careers

Street: 777 Isle of Capri Blvd

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