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UnityPoint Health Admitting Technician in Waterloo, Iowa

Creates accurate and thorough registration for each patient visit. Responsible for obtaining demographic and financial information, as well as obtaining signatures required for successful billing submission. Collects patient liability before or at the time of service as defined by the patient’s insurance plan. Identifies those patients who may be in need of financial assistance. Interact in a customer focused and compassionate manner to ensure patient’s needs are met.

  • Anticipates the need to assist coworkers and adapt to staff coverage in any registration area or site.

  • Ability to multi task and work efficiently to maintain patient movement and schedules.

  • Ability to communicate and work collaboratively with Patient Access Manager, Patient Access. Supervisor, Physicians, Physician offices, and UnityPoint Ancillary departments.

  • Proficient in hospital switchboard code calling and paging systems and processes.

  • Proficient in Blackboard Connect and Vocera while calling codes.

  • Adheres to regulation pertaining to Medicare Secondary Questionnaire (MSPQ), Health Insurance Portability and Accountability Act (HIPAA), Personal Health Information (PHI), Advance Beneficiary Notice (ABN), and Emergency Medical Treatment and Labor Act (EMTALA).

  • Assists new hires in training process.Proficient with all types of Registration and Admission functions in EPIC.

  • Follows UnityPoint Health Registration Standards to ensure data accuracy and timely billing.

  • Inputs accurate demographic and insurance data to ensure accurate billing.

  • Schedules, registers, obtains signatures, and scans physician orders to complete the registration sign in.

  • Verifies insurance eligibility accessing on-line resources, phone, or fax. Reads return responses to ensure there is active coverage on the account for the date of service.

  • Proficient in authorization processes and responsible for inputting authorization information into appropriate fields in EPIC to ensure accurate claim submission.

  • Collects the self-pay portion of a patients out of pocket expenses at the time of registration and provides receipt of payment to the patient or other responsible party.

  • Identify patients who need financial counseling assistance to Patient Financial Counselors.

  • Refers self-pay or underinsured patients to the Patient Financial Counselor for further assistance or to discuss UnityPoint Health’s Financial Assistance Policy in further detail.

  • Balances EPIC cash drawer at the end of each shift to ensure cash, checks, and payments made by credit card reconciled and accounted for.

  • Balances physical cash drawer at the end of each shift to ensure cash payments are reconciled and accounted for.Meets defined/established collection goals of the health system.

  • Responsible for working Patient Work queues daily and completing accounts timely and accurately to ensure timely billing.

High School Diploma or equivalent

Writes, reads, comprehends, and speaks fluent English.

Basic computer knowledge using word processing, spreadsheets, email and web browser.


Medical related diploma or certificate

1-year medical office or equivalent experience. Insurance billing for medical or hospital.

Requisition ID: 2020-81910

Street: 1825 Logan Ave

Name: 2520 UnityPoint Health Allen Hospital

Posting Minimum: USD $15.03/Hr.

FTE (Numeric Only; Ex. 0.01): .5

FLSA Status: Non-Exempt

Scheduled Hours/Shift: Part-time. 1/2/3 Primarily 3rd shift. Holiday and weekend rotation

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