UnityPoint Health Scheduler in Urbandale, Iowa
Unity Point at Home
Monday- Friday, 8a-5p
Answer the telephone, screen and route all incoming telephone calls to the appropriate staff member or take messages according to office policy and procedure.
Make, cancel and reschedule personnel for patient assignments within timeframe established and confirm assignment.
Maintain current schedule in computer of patient visits, assigned caregiver(s) and visit times.
Communicate with licensed and unlicensed personnel regarding patient needs and provide feedback from patients.
Serve as liaison with contract agencies to schedule patient assignments.
Update on-call personnel with caregiver assignments.
Performs data entry of visits for billing/tracking purposes.
Sioux City location: Back-up intake insurance verification, check in VO and 485’s.
Meets measures as determined and required for job productivity and performance improvement.
Maintain regular and consistent attendance at work.
Behave in a manner consistent with Mission, Vision, Values and Expectations for Excellence.
Maintain compliance with OSHA, Accreditation Standards and Risk Management guidelines.
Maintain compliance with Personnel policies and procedures.
Behave in a manner consistent with all Corporate Compliance policies and procedures.
Perform other duties as requested by Manager to facilitate the smooth and effective operations of the organization.
Exercise superior customer service skills.
Employee is responsible for completion of communication tasks and activities in a timely manner. This would include, but is not limited to: responding to email, voicemail or telephone messages, promptly, accurately, and professionally; attending staff meetings as scheduled or viewing videotapes of those meetings; asking questions of team members and supervisors when needing clarification about various day-to-day issues or patient needs; and reviewing employee communication pieces, to stay aware of UnityPoint at Home programs and initiatives.
Ability to problem solve patient and employee complaints
2 years of Scheduling or Customer Service Experience.
High School or Vocational School graduate.
Strong interpersonal and organizational skills.
Basic knowledge of computer applications.
Ability to work as a collaborative team member.
Ability to understand and apply guidelines, policies and procedures.
Superior customer service skills
Knowledge of medical terminology, anatomy and physiology.
Previous health care experience.
Associates degree in business or related field.
Requisition ID: 2018-44649
Street: 11333 Aurora Ave
Name: 9400 UnityPoint at Home Affiliate
Name: Admin- Hosp- DM
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Non-Exempt
Scheduled Hours/Shift: Monday- Friday, Days, 8a-5p
External Company Name: UnityPoint Health
External Company URL: http://www.unitypoint.org