Job Information
Brokers International IT System Analyst in Urbandale, Iowa
IT System Analyst will utilize data and technology to solve real customer problems in ways that meet the needs of the business. You will work with key stakeholders and partners to understand, map and solve problems with data enabling the right things for our customers that delivers value to our business. Translate business needs into technical requirements and solutions.
Essential Job Functions, other duties assigned
Serve as the first point of contact for new and existing Registered Representatives/Advisors seeking ongoing technical assistance over the phone or email, walking customers through the problem-solving process.
Provides technical support, troubleshoots and resolves urgent technical issues and responds to help requests via phone and email. Identifies and escalates complex issues appropriately.
Serve as the first point of contact to set up system access for new Registered Representatives/Advisors and employees.
Performs remote troubleshooting through diagnostic techniques and pertinent questions.
Determines the best solution based on the issue and details provided by customers
Create and submit logs to management timely.
Assist in managing a product backlog of support, enhancements, and project work; confirm alignment of priorities with business partners.
Experience and Education
2-3 years of experience in IT related fields
Associate’s Degree in Computer Science, Information Systems, or equivalent combination of education and experience.
Will be required to register and fingerprint with FINRA
Employee Benefits
Brokers International offers a comprehensive benefits package including PTO, paid holidays, medical, dental, retirement plan, Employee Ownership Program, employer paid short term disability, and more. We believe in a flexible work environment and have a hybrid work model for most positions. We also reward our employees’ hard work with profitability bonuses, a casual dress code, adjustable sit / stand desks, and free snacks, fruit and coffee. As an added bonus, we close every Friday at 3 p.m.
Our Culture
At Brokers International, our thriving, positive workplace culture helps drive our workforce and encourages overall employee wellbeing. We strive for an environment of inclusion while celebrating the individual creative differences embodied by all of our employees. If you want to be part of an innovative team dedicated to helping financial professionals build stronger businesses through tailored product sales, marketing, compliance and operational support, look no further.
About Integrity
Integrity is one of the nation’s leading independent distributors of life, health and wealth insurance products with a data and technology focus. We are an omnichannel insurtech company innovating insurance with a singular purpose: to help people protect their life, health and wealth so they can make the most of what life brings. Headquartered in Dallas, Texas, Integrity is committed to making insurance simpler and more human, so everyone can plan for the good days ahead. Integrity’s 5,500 employees currently support over 420,000 independent agents who serve the needs of more than 2.2 million clients annually. For more information, visit www.integritymarketing.com.