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Randstad Help Desk Representative in Urbandale, Iowa

Help Desk Representative

job details:

  • location:Urbandale, IA

  • salary:$33,000 per year

  • date posted:Monday, June 29, 2020

  • experience:Experienced

  • job type:Temp to Perm

  • industry:Health Care and Social Assistance

  • reference:S_868622

job description

Help Desk Representative

Benefits Enrollment Care Team - Brighter Health and Wellbeing Outcomes - Urbandale, IA

Pay: $16.00/hour

Start Date: First Class 8/3 (remote to start); Duration: Thru January/February 2021

Shift: Mon-Fri, 8AM-10PM - must have flexibility (shift diff 10% 11-8, 12-9, 1-10)

Training: 5-6 weeks including class and nesting - no time off. Any time off needs to be communicated in interview

Responsibilities:

  1. Answer incoming calls from plan participants and assisting and enrolling participants in Health & Benefits Enrollments.

  2. Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.

Working hours: 8:00 AM - 10:00 PM

Skills:

3.-Will need to toggle on computer screens, researching information, typing notes, and speaking to clients simultaneously.

4.-Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.

Education:

High School

Experience:

Experienced

Qualifications:

1+years of Customer Service experience (Call Center is NOT required but strongly preferred)

Redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being outcomes. Assist and #resolve participant #inquiries and with #benefits and Healthcare #enrollment for Brighter Health and Well-being.

Benefits Enrollment Care Team - Brighter Health and Well-being Outcomes - Urbandale, IA

Pay: $16.00/hour

Start Date: First Class 8/3 (remote to start); Duration: Thru January/February 2021

Shift: Mon-Fri, 8AM-10PM - must have flexibility (shift diff 10% 11-8, 12-9, 1-10)

Training: 5-6 weeks including class and nesting - no time off. Any time off needs to be communicated in interview

https://www.ziprecruiter.com/job/2bee45a7

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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