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Robert Half International Customer Support Representative in Urbandale, Iowa

Description

Robert Half is hiring for multiple Customer Support Representatives to support John Deere Intelligent Solutions Group out of Urbandale, IA.

As a Customer Support Representative, you will be a part of an activation support team within ISG which provides support to John Deere dealers by sending & receiving alphanumeric codes to activate/transfer/warrant products for GPS enabled farming equipment. They also support inquiries regarding product activations, issues, and concerns to optimize customer satisfaction and retention. Technicians provide support via multiple channels (telephone, email, and chat) while effectively documenting each interaction within the CCMS system. Technicians also create and maintain support tools/solutions available online. Additional duties will be added as workload permits.

This position will require a bi-lingual individual to be fluent in Portuguese as well as English.

Candidates must be able to work an 8-hour shift (1st shift, 7 am - 3:30 pm), Monday-Friday, occasional holidays, and overtime based on the needs of the business. Training will be on 1st shift and last approximately 3 weeks. Additional Saturday hours may be required during peak seasons. This is a long-term opportunity with great likelihood to extend and evolve as you do!

Requirements

This position will require a bi-lingual individual to be fluent in Portuguese as well as English.

  • Skills in interpersonal communications, negotiation, and conflict resolution.

  • 6+ months experience with customer service / support experience.

  • High comfort level and experience with consumer software applications.

  • Strong computer and troubleshooting skills.

  • Ability to work off-shift hours and occasional holidays to support the business.

Desired skills and knowledge:

  • Knowledge of agriculture customers.

  • Agriculture operations experience, including Precision Farming experience.

  • Prior work experience in Agriculture or Technology dealer channels.

  • Bachelor's degree in Agriculture, Business, Engineering related field, IT or a similar.

OfficeTeam, a Robert Half Company, matches professionals in the administrative field with remote or on-site jobs on a temporary and temporary-to-full-time basis. Whether you're a seasoned administrative pro or starting your career, we have options for you.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches your skills and experience with jobs.

When you work with us, you’re working with the best. has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4154. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 OfficeTeam. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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