Iowa Employer Customer Service Representative in URBANDALE, Iowa

Confer with customers in Italian by telephone or in person to provide information and solution for front line support to channel customers on product related inquiries on complex policies, and concerns to optimize customer satisfaction and retention. Call client and check to ensure that appropriate needs were met based customers' feedback. Keep detailed records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints. Complete all necessary forms, prepare change of address records, using customers computer system. Bachelor degree and ability to speak Italian preferred.