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Arcoro Customer and Partner Support Specialist in Urbandale, Iowa

Arcoro is a growing and exciting HR SaaS software company that provides SMB and midsize business with a complete all-in-one modular HR solution. As a leader in delivering easy-to-use HR software which helps companies maintain compliancy, Arcoro’s proven cloud-based solution enables organizations to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top ERP systems further positioning Arcoro as a leader in proven modular HR solutions. Arcoro specializes in high-risk, high compliance companies in the construction and field services industries.

Innovative, enthusiastic, results-driven people will find a home for their ideas and values at Arcoro. As an emerging company, right now is the time to join our team and be a part of our success.

In support of our rapid growth, we are looking for an experienced Customer and Partner Support Specialist to join our team in Des Moines, IA.

Position Overview

We are looking for a Customer and Partner Support Specialist to assist our clients and partners with technical problems when using our products and services.

Customer and Partner Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you are the first face of the Arcoro support experience. You will help to maintain our reputation for providing an excellent, white-gloved customer service experience.

Job Responsibilities:

  • Full Client HRIS Program Support.

  • Resolves product or service problems by clarifying the client's request, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.

  • Respond to support requests via Tickets, Chat, Email and Phone successfully in a fast-paced environment.

  • Understand and utilize appropriate escalation path.

  • Maintain client relationships by servicing clients with a can-do attitude.

  • Demonstrate concern for satisfying external and/or internal clients.

  • Demonstrates ability to tackle a problem by using a logical, systematic, sequential approach.

  • Contribute to team effort by accomplishing related results as needed.

  • Other customer care related support duties as assigned.

Qualifications:

  • 1+ years customer service and/or tech support

  • Experience supporting a SaaS product

  • MS Office Suite especially MS Excel

  • Microsoft Windows 7/10, Email

Benefits:

  • Earn a Competitive Base Salary

  • 401K with company match

  • Health Insurance, Long Term Disability, Life Insurance

  • Paid Holidays

  • PTO Plan

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