Co-op services Credit Union Chargeback Analyst in Urbandale, Iowa
CO-OP Financial Services provides technically superior products and services to financial institutions across the nation. We are seeking a talented Chargeback Analystto be responsible for workingcredit and debit card fraud/dispute cases for assigned financial institutions from the beginning to completion of a case. They will ensure that all VISA and/or MasterCard chargeback regulations are adhered to while attempting the highest recovery and minimal losses for our clients.
Collaborating and communicating on a small team of peers to service assigned clients.
Analyzing fraud/dispute cases and completing within the appropriate time frame.
Reviewing documentation received from cardholders and financial institutions and completing the recovery to minimize financial loss.
Reviewing daily reports and complete other tasks in order to lower the loss amounts for clients.
Working daily with cardholders, financial institution professionals, team members and others throughout the organization.
Keeping up to date on industry information, Visa and MasterCard regulations, new products, enhancements, system changes and compliance issues.
Handling both inbound and outbound case-related calls as needed to move the status of the assigned case.
Actively supports our CO-OP culture and embraces our core values of Work as Partners, Communicate Openly and Honestly, Demonstrate Excellence and Champion Change in all interactions.
What You’ll Need to Succeed
Strong written and oral communication skills. Communication via Phone and E-Mail on a daily basis with clients and customers.
High level of professionalism and teamwork, while working in a fast-paced environment.
Ability to work within assigned time frames based on client expectations.
Strong problem solving skills and inherent decision making abilities are required.
1-2 years of experience in chargeback/disputes processing.
PC skills (Microsoft Outlook, Excel and Word programs).
Familiarity with the First Data system and or STAR system.
Knowledge of card industry, VISA/MasterCard Regulations
Why Join CO-OP?
CO-OP Financial Servicesis the technology engine that provides access and convenience for credit unions. With over 35 years of credit union service, CO-OP connects credit union members to their accounts through Debit, Credit, ATM, Shared Branching, Member Interaction Services, Mobile, Virtual, and Bill Pay services. CO-OP serves a total of 3,500 member credit unions, 50 million cardholders, 30,000 surcharge-free ATMs, and more than 5,500 shared branches. Handling three billion-plus annual transactions, CO-OP is the nation’s largest credit union service organization—offering resources that enable deeper member engagement to help credit unions prosper.