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Randstad Call Center Representative in Urbandale, Iowa

Call Center Representative

job details:

  • location:Urbandale, IA

  • salary:$16 per hour

  • date posted:Monday, June 29, 2020

  • experience:Entry Level

  • job type:Temp to Perm

  • reference:S_868662

  • questions:madalyn.otto@randstadusa.com00000000000000000

job description

Call Center Representative

Do you have customer service experience in retail, food service, or call center environments? Interested in working for a large, well-established company during their Benefits Enrollment period? If so, please see the description below!


Pay: $16/hour

Duration: Start 8/3 and will go through January or February 2021, potential for perm placement based on attendance and performance

Schedule: Training for 5 weeks - Monday through Friday, 8 to 5 pm. After training, shifts are Monday through Friday, 8 hours between 7:45 am and 10 pm

Location: Urbandale, IA 50398


  • Answer incoming calls from plan participants and assisting and enrolling participants on Health & Benefits Enrollments

  • Resolve all participant inquiries utilizing the appropriate resources and provide timely follow up as necessary

  • Will need to toggle on computer screens, researching information, typing notes, and speaking to client simultaneously

  • Must be receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve

Working hours: 7:30 AM - 10:00 PM


Job Environment:

  • Structured call center environment with open cube desks in open floor plan on main call center floor.

  • Casual dress is allowed

  • Ample parking

  • Bright, open call center with personal storage at cubes


No Degree Required


Entry Level


  • 1+years of Customer Service experience

  • Must be comfortable sitting for extended periods of time

  • Experience with computers

If interested and qualified, please send resumes to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.