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Aerotek Benefits Customer Support $18/hR in Urbandale, Iowa

The Benefits Customer Service team will be providing contact center support for a client as they go through a 401K choice option for their employees. During this time counselors will navigate the choice modeling tool, assist with website troubleshooting, and help the customers make their selection. Hours will be 8-hour shifts Monday through Friday with occasional Saturdays. Candidates will have the opportunity to work remotely.

Responsibilities:

  • Maintains a comprehensive understanding of member benefits, covered benefits, limitations, exclusions, policies and procedures, computer screens and code definitions, and maintains current awareness of plan changes and developments.

  • Remain current on all departmental policies; procedures plan benefit designs, and modifications.

  • Provide exemplary customer service by being proactive and responsive to all member requests.

  • Collects information from members concerning problems with accessing services and/or benefits and uses that information to recommend modifications to plan policies and procedures to improve the service to members.

  • Provides members with updated information, changes to the network, benefit plan, or procedures.

  • Contacts assigned members for various outreach and follow-up initiatives.

Qualifications

  • High school diploma or equivalent required, some college preferred.

  • Proficient in typing required.

  • Basic analytical skills are necessary to evaluate caller inquiries.

  • Strong interpersonal and verbal skills required.

  • Ability to work independently required.

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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