Alliant Energy Manager Customer Operations in Spirit Lake, Iowa
Performs the planning, coordination and management of gas and electric operations activities in an assigned geographic area including resources and material involved with new customer projects and system improvement projects, routine maintenance and emergency work. Identifies system reliability gaps and corrects. May manage meter reading and meter operations activities. Manages customer and community relationships. May manage agricultural, small business and residential, service, sales, and conservation activities.
Assist in delivering profit and loss results in an assigned geographic area.
May manage the service and repair work in an assigned geographic area.
Demonstrates leadership in the area of safety. This requires observing and enforcing safety rules and operating practices, encouraging safe work behaviors and promptly correcting conditions and unsafe work behaviors which may lead to accidents. With the assistance of the safety department, investigates accidents and safety incidents. Responsible for communicating safety investigation information to management. Responsible for administering and monitoring safety programs and performing safety assessments.
Responsible for the safe operation of assigned utility systems. Acts as the ultimate decision-maker during life-threatening emergency situations involving facilities, people and property.
Ensure that adequate resources, material, fleet, and employees, are available to construct and do work involved in system improvement projects, maintenance and emergency work. This may include standard services, subdivisions, large three-phase commercial and industrial park electric installations, electric distribution improvements, electric conversions, electric transmission system improvements, gas distribution system improvements, gas conversions, steam operations, and expansion into new territory.
Responsible for 24 hours a day, 7 days a week, gas and electric emergency response in an assigned geographic area. This includes assessing risks and costs, determining labor resources, assisting in managing callout procedures and monitoring performance measures for employees involved with emergency response.
Responsible for employee safety, public safety, public property and communication plan both within the company and to the communities served.
Manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company’s electric construction activities. This includes managing the design and installation of all types of electric distribution lines, transmission lines and high voltage customer driven work. Oversees all aspects of major maintenance on distribution and transmission lines. Cost effectively manages all phases of standard electric construction projects.
May manage and or assist with the planning, coordinating, engineering, material procurement, project management, construction management and closing process of the company gas construction activities. This includes managing the design and installation of all types of gas distribution systems and customer owned gas system work. Oversees all aspects of gas inspection and maintenance of the distribution system. Responsible for regulatory compliance and the timely execution of work consistent with the company’s O&M plan. Provides oversight in the use of GIMMS. Supports the cost effective management of all phases of standard construction, operations, and maintenance.
Responsible for monitoring the performance of all work to ensure the most effective utilization of resources. Coordinates with supply chain departments to plan, forecast and schedule work that assists in managing logistics for material requirements.
Develops relationships and exchanges information with the communities served. Assists in developing community account plan and plays a key role with community relations as described in the plan. Represents the company on key leadership boards and committees.
Responsible for assigned media contacts. Responsible for being a contact to emergency government personnel.
Interacts with customers and ensures all customer interactions with others are handled promptly and efficiently including resolving customer concerns and complaints.
Understands, interprets, and manages contracts with contract service providers. Maintains excellent relationship with contractors and effectively utilizes contractor crews.
Possesses working knowledge of company labor agreements to ensure proper negotiation and implementation of work rules. Within this area is the need to be able to maintain a solid working relationship with union leadership.
Responsible for managing local environmental issues. Acts as primary contact and interfaces with environmental staff on environmental issues directly related to the supervisor’s assigned geographic area. Ensures that no Notice of Violation’s are issued against the company in the assigned geographical area assigned.
Understands and enforces rules set by regulatory bodies (i.e., DOT, OSHA, DNR).
Demonstrates cross functional knowledge and skill of all company processes and is capable of providing leadership role on both a short team and long term basis.
Performs all management duties including, but not limited to, budgeting, hiring, performance reviews, coordinating and scheduling work, salary recommendations, discipline, ensure employees report to work fit for duty, leadership, grievance resolution, coaching & counseling, models Alliant Energy’s Core Values at all times.
Performs all other duties as assigned.
Requisition ID:3964BRPosition Type:Regular Recruiting Location(s):Spirit Lake, IA Schedule Type:Full-Time Posting Details:Alliant Energy is looking for a Manager of Customer Operations to support our electric operations in Northwest Iowa. The position will be headquartered out of our Spirit Lake, IA Operations Center, but will spend time in other operations centers within the area (therefore, travel will be required). Due to the after-hours support and essential service we provide, there is a 40 minute residency requirement for this position.
The Manager of Customer Operations is a new position that will lead a strong team of electric operations field employees and support our electric communities. As the leader of this service territory, you will draw a close connection to the communities you will support. You will be the key contact for leadership within the community and maintain relationships with key municipal, wholesale and retail customers as well as building connections with community and emergency service personnel. In this role, you will manage basic to complex construction, materials, tools and equipment associated with new customer work, system operations, maintenance and reliability, construction necessary to support system growth, value added products and services and emergency response work.
As a Manager of Customer Operations you will supervise the work of professional, non-exempt, and bargaining unit employees engaged in electric energy operations, maintenance, and construction activities. You may also supervise the work of external contractors. Your work will be performed under the general supervision of a Senior Manager. This leadership role provides a great opportunity for growth in both territory size and expanded responsibilities.
What sets us apart?
The empowerment to make a positive impact in your local community
Outstanding pay and benefits
A commitment to career growth and development with the ability to lead and mentor others
A culture that embraces our core values of safety, integrity, respect, service, and responsibility
Alliant Energy will not provide sponsorship for an employment visa (e.g., H-1B visa) now or in the future for this position.
Job Category:Field Operations Job Qualifications:
Required Education and Experience:
This position requires a four year degree from an accredited college or university, with emphasis in business or engineering preferred and five years of experience in large electric construction, gas and electric operations, project management, or related work.
In the absence of a degree nine years of related experience is required.
A minimum of three years supervisory experience or equivalent. (Equivalent supervisory experiences may include project management, providing work direction, leadership experience through temporary assignments, roles in the community or external organizations, or other demonstrated leadership experience.)
Must possess a valid driver’s license.
Primary residence must be within a reasonable distance of designated headquarters and within 40 minutes of an operating center in the zone(s) for which employee is responsible.
Demonstrated effective interpersonal, verbal, and written communication skills.
Promotes and supports diversity initiatives and equal employment opportunity.
Ability to work effectively in a diverse work environment.
Demonstrated effective leadership and supervisory skills preferred.
Working knowledge of electric, gas or steam operating practices, construction standards, work methods, equipment, maintenance practices, regulatory compliance and materials preferred.
Demonstrated experience working with labor union management preferred.
Knowledge of safety rules and applicable electric codes and DOT regulations preferred.
Demonstrated ability to read and understand utility maps, plan and profiles, and drawings preferred.
Demonstrated financial skills such as budgeting and basic accounting preferred.
Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management) preferred.
*Note: This job is covered by the Department of Transportation regulations on drug and alcohol testing
(CFR 49, Parts 40 and 199), and is subject to drug testing according to said regulations.
We are committed to providing an inclusive work environment for all and are proud to be an Equal Opportunity Employer M/F/Disability/Protected Veteran.
Disclaimer: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
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Posting Title:Manager Customer Operations