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Job Information

ICONMA, LLC General Clerk in Rock Valley, Iowa

Job Description

  • Under general supervision, performs clerical office duties such as document processing, report preparation, and data retrieval and filing.

  • responds to standard inquiries referring complex requests to appropriate staff members.

  • analyzes information of intermediate difficulty using individual judgment in the performance of tasks research or resolves discrepancies following prescribed procedures

  • updates and maintains process documentation.

  • Retrieves records or data and distributes information as appropriate in order to provide timely and accurate information to department members or external customers.

  • Prepares and maintains documentation of department processes (i.e. number of transactions processed, phone calls received, forms processed, etc.) and runs reports or updates forms according to defined procedures.

  • Contacts customers outside of the work area and receives incoming inquiries; responds to standard inquiries and refers complex requests to appropriate staff members.

  • Produces written correspondence in response to customer inquiries.


  • Proficient computer and communication skills.

  • Process bills of lading and export documentation.

  • Utilize Microsoft Excel to process data for on-time shipping and other internal metrics.

  • Help the shipping team correct errors and solve problems.

  • Track inventory on supplies and coordinate with supervisor on ordering.

  • Process RGAs and freight claims.

  • Assist the Department Coordinator with generating and shipping stock orders

    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.