Job Information
Van-Wall Equipment, Inc. Aftermarket Specialist - Lawn and Garden in Perry, Iowa
Job Summary
Assist store personnel in maintaining accurate, on-time reports and records relative to the parts and service department’s operations. Additional areas of support include: answering phones, opening/closing invoices, selling service and parts, attachments, and accessories.
Essential Duties and Responsibilities
Works to build a solid business relationship with Van Wall customers
Daily maintenance of warranty claims and credits
Opens work orders as directed by the service manager
Directs incoming service related inquiries and scheduling requests
Help with data entry and customer follow up for Service, Parts, and Sales departments
Promotes and sells products and/or services to meet customer needs
Supplies Service Technicians with parts as required
Keeps necessary supplies on hand and reorders when needed
Prepares customer invoices and takes payments when presented to the service and parts department
Represents Van Wall Equipment with a professional and positive attitude. Strives to protect the dealership image in a positive light while promoting customer loyalty
Position Qualifications
Previous Parts and/or Service experience preferred
Familiar with John Deere and powersports brands
Ability to use standard desktop applications such as Microsoft Office and Excel
General understanding of mechanical & technical terms
Ability to speak effectively one on one or in a group
Complete all duties as assigned
High School Diploma or equivalent required