VERMEER MANUFACTURING COMPANY Lifecycle Manager - Industrial in PELLA, Iowa

You're not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We're a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact - on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do MoreTM.Job SummaryThe Lifecycle Manager - Industrial is responsible for all aspects globally of the customer support experience and adherence to meeting our brand promise. This includes communications, technical training, field support, and enhancement engineering. This position assists engineering in equipment design through communication and analysis of field data, researches and replies to quality notification forms (QNF), and assists with sales agreements and customer retention type activities.Essential Duties and Responsibilities include the following. Other duties may be assigned.1. Lead service and warranty and collaborate with engineering to design a proactive system to support our brand promise from a service perspective. Develop and implement processes and products to assist dealerships with customer support, including machine troubleshooting, parts questions, and warranty. Manage and analyze service calls, customers experience index (CXI) and warranty data to provide the engineering and enhancement teams a prioritized list of required machine design and field repair action items. Evaluate customer needs compared to corporate, regional, and dealership service capabilities to determine gaps in service delivery.2. Lead product development efforts as they relate to service and customer support. Create phase II plans for the New Product and Process Development System (NPPDS), which includes warranty programs and rates, flat rates, parts stocking lists, service reviews, supplier reviews, diagnostic strategies, and service training.3. Oversee external lifecycle solution relationships and communication with dealers and customers.4. Establish and monitor individual and team goals which are aligned with the organization's business strategies and objectives. Ensure department is properly serving its internal and external customers and meeting defined expectations. Lead the team well, with a focus on modeling a caring culture, agile thinking, a focus on customers served and stewardship.Education and/or Experience- Bachelor's Degree in business management or related field; B.S. in Engineering preferred.- Minimum of 10 years related experience in customer support management and/or engineering; and/or equivalent combination of education and experience.- Construction industry experience preferred.Other Skills and Abilities- Knowledge in the area of customer support and effective management of customer support team.- Knowledge of Vermeer industrial equipment and parts, and in area(s) of service, sales warranty, engineering, and quality.- Strategic, critical thinking and analytical skills for structured problem solving.- Ability to attain the following performance measurements: customer satisfaction, conformance to business plan/department budget, warranty related goals, etc..- Demonstrated success maintaining positive interpersonal relationships, which encourage openness with team members and customers using exceptional influencing, facilitating and collaborating skills.- Demonstrated leadership ability to inspire team members to provide exceptional customer experience.- Ability to prepare thorough, accurate, professional and error-free documents for management decision-making purposes.- Demonstration of excellent written, verbal and interpersonal communication skills.- Demonstration of strong organizational skills.- Ability to be flexible, work under pressure, and manage confrontation in high pressure situations; ability to change priorities to meet