Job Information
VERMEER MANUFACTURING COMPANY Dealer Support Specialist I in PELLA, Iowa
Who We Are
Vermeer equips customers doing important work around the world. We are global, driven by innovation and growing. The equipment we make manages natural resources, connects people and feeds and fuels communities. We live out a caring culture, we demonstrate agility, we keep a focus on customers and are stewards of our resources. These beliefs drive our culture, determine how we treat others and steer our business.
Job Summary
Work Shift
1 - First Shift
Are you the type of person who enjoys researching information, learning about equipment, finding answers and engaging with people? In this role you will develop your knowledge of Vermeer products and processes to provide daily communication (written and verbal) with external and internal stakeholders at the global support center. This position supports quality and reliability processes surrounding parts orders, service, and support issues contained in technical publications such as owner/operator/parts manuals or within other types of "knowledge base" solutions (i.e. OnePlatform, EzParts, Tech Point, G2). This role develops dealer network understanding to equip the dealer organization with consumer knowledge and product utilization, engages the end-customer with support requests relating to application use, redirection to dealers or communicates with designated internal chain of command, conducts and completes Customer Survey Indices (CSI) as indicated and works cross-functionally with multiple internal resources. We're looking for dedicated team members who know Vermeer parts and products, understand product applications and history, have strong computer skills to deliver quality work results and know how to build and maintain professional relationships.
What You'll Do
Provide customer service excellence to all departments through regular dialogue and feedback with dealers and customer along with documenting the interaction using existing systems and processes.
Support new model launch in designated product groups and ensure the integrity of shared data while providing timely dealer and customer support.
Collaborate in development of standard processes to support the business metrics, system requirements, dealer and customer needs.
Track and review information relating to dealer/customer communication by accurately entering details into relevant system.
Contribute to the technical documentation team in identifying and correcting parts manuals.
Engage with the end-customer regarding app support, dealer connection and CSI completion.
Provide technical support to customers and dealers via the telephone or email including reviewing engineering drawings, schematic diagrams.
What We're Looking For
High school degree required with a minimum of two years' related customer service experience or an Associate's degree with a minimum of 1 year experience, preferred.
Previous dealer/customer service experience and mechanical/technical and/or systems experience preferred.
Fluent Spanish language skills preferred.
Ability to provide informative and professional assistance when working with the public/customers and co-workers.
Demonstration of strong organizational skills and ability to coordinate multiple projects simultaneously.
Ability to be flexible and manage confrontation in high pressure situations- This position does support global customers and may require flexible hours to meet an anticipated 24 hours/six days a week demand.
Travel
- Occasional travel is expected of this position.
Work Location
ONSITE: A team member's day-to-day work is best done on a Vermeer campus. If work content can be occasionally completed at an offsite location, discuss potential arrangements with your manager.
Equal Opportunity Employer
At Vermeer Corporation, we believe in the value of your unique identity, background, and experiences. All qualified appl cants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Team Member Solutions at (641) 621-8767 or at
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Interested? We'd love to get to know you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.