Vermeer Corporation Customer Experience Expediter I in Pella, Iowa

You’re not likely to find another company like Vermeer. Our people are from all walks of life in locations around the world, rolling up our sleeves and getting tough work done every day. Together. We’re a family-owned and operated company with an unmatched culture, one that is built on the belief that every Vermeer team member has real, personal impact – on our people, our customers and our world. Whoever you are and where you are in your career, Vermeer helps you be Equipped to Do MoreTM.

Job Summary

The Customer Experience Expediter I fills sales orders for parts with customer expectations in mind while using established processes and systems. This position focuses on exceptional quality and timeliness of delivery to achieve a superior customer experience when representing Vermeer’s premium brand. This role completes emergency and stock orders through the use of scanning or printed order formats and will pick, pack and ship parts.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

  1. Complete customer order process by referencing production schedules, sales orders, work orders, shipping orders, or requisitions to determine items to be moved, gathered, or distributed; work efficiently and effectively from various shipping or receiving stations.

  2. Ensure premium brand strategy is met when sorting, packaging, restocking or placing materials on racks, shelves, or in bins according to documented standard work, or predetermined sequence (i.e. part number, commodity, size, product code).

  3. Convey materials and items from receiving or inventory locations to designated areas throughout the manufacturing facility.

  4. Organize and deliver parts and kits received from machine shops, supermarkets, or central receiving to internal and external customers according to standard work or referenced from the bill of materials.

Education and/or Experience

  • High School diploma or GED required.

  • Less than one year related experience and/or training.

  • Previous manufacturing background preferred.

Other Skills and Abilities

  • Ability to operate fork trucks, lift tables, roller floors, and carts.

  • Effectively present information verbally and written and respond to questions from groups of managers and suppliers.

  • Perform basic functions in the designated computer system.

  • Perform problem solving techniques and root cause analysis.

  • Perform multiple tasks simultaneously; ability to assess, evaluate, and carry out appropriate action for a given situation.

Essential Functions

Standing: Continuously

Sitting: Occasionally

Walking: Frequently

Hand Coordination: At least average/bilateral

Twisting: Occasionally (up to 2 minutes in position)

Bending: Occasionally (up to 2 minutes in position)

Elevated Work: Occasionally (up to 2 minutes in position)

Squatting/Kneeling: Occasionally (up to 2 minutes in position)

Climbing: Occasionally

Pulling: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

Pushing: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

RH Grip: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

LH Grip: Rarely (up to 70 lbs) Occasionally (up to 50 lbs) Frequently (up to 20 lbs) Continuously (up to 10 lbs)

RH Pinch: Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)

LH Pinch: Rarely (up to 15 lbs) Occasionally (up to 10 lbs) Frequently (up to 5 lbs) Continuously (up to 2 lbs)

Floor to Waist Lift: Rarely (up to 50 lbs) Occasionally (up to 20 lbs)

Horizontal Lift: (up to 50 lbs) Occasionally (up to 20 lbs) Frequently (up to 10 lbs) Continuously (up to 5 lbs)

Waist to Crown Lift: Rarely (up to 40 lbs) Occasionally (up to 10 lbs)

Certificates, Licenses, Registration

Must have the ability to obtain a Vermeer Forklift Operators License.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability or veteran status.

Why Vermeer?

Our reach is global, our impact is personal. By joining Vermeer, you won’t just be making the right step for your career. You’ll be making a real, personal impact on our people, our customers and our world.

Impact Our People: You’ll find teams of hardworking people who take pride in their work, pride in each other and pride in the principles that guide them. Our team members are diverse, talented and driven to continuously learn, improve and innovate, both for our company and for their careers.

Impact Our Customers: Whether our customers are operating small stump cutters in their backyard or giant surface mining equipment in Australia, they make progress happen. Our team members are constantly turning up new possibilities and collaboratively innovating to keep our customers and the people they serve on the leading-edge of progress around the world.

Impact Our World: At Vermeer, we believe in giving back and helping people and communities. We’ve held that belief from our founding in 1948. Our reach extends from offering impressive benefits that help our team members and their families live well, to supporting our local communities through volunteer and community investment programs. Our impact is also experienced by the way our customers use Vermeer products to make a difference. Vermeer equipment is used all around the world to keep people connected to life necessities, such as water and electricity, harvest the feed that nourishes a vibrant food supply and effectively manage precious natural resources that improve our quality of life.