Mediacom Customer Sales & Service Representative I, Front Counter (Non-Retail) in Ottumwa, Iowa

Customer Sales & Service Representative I, Front Counter (Non-Retail)




Exempt Status:Non-Exempt

Employment Duration:Full time

Working Hours:8:30AM-5:30PM MO-FR Every 4th Sat 9AM-12PM

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GENERAL RESPONSIBILITIES:Provide a positive in-person customer experience in a prompt and professional manner related to the customers’ needs and questions. Perform direct customer support for all customers consistent with Mediacom’s policies and procedures.

SPECIFIC RESPONSIBILITIES:• Interact with customers in person to answer customer inquiries and solve problems regarding billing, services, and products.• Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.• Troubleshoot basic service issues and schedule on site service calls when necessary.• Receive and process customer payments, balance cash drawer, and post customer adjustments.• Issue and receive equipment from customers.• Responsible for maintaining customer site equipment and inventory controls according to policy and procedures.• Demonstrate courtesy and patience in customer relations, maintaining the ability to explain all phases of billing, products, and services offered at the current time.• Neat with self and work area, and conducts self in a respectable, responsible, and courteous manner.• Regular Attendance required.• Perform other duties as directed or required by your supervisor.• Other duties as assigned.

EXPERIENCE/SKILLS:• High school diploma or GED required.• Required – 1-2 years’ experience in a retail sales and/or customer service field.• Preferred – Sales & cash handling/reconciliation experience.• Effective communication and active listening skills.• Sales ability and willingness to meet sales goals.• Cash handling skills.• Able to stand for long periods.• Ability to multi-task and prioritize in a fast-paced environment.• Occasional travel to other sites within the region.• Ability to work evenings, weekends and holidays and overtime as needed.

Keywords:Front Counter, Customer Service, Sales