Staples Special Order Manager-Staples Promotional Products in Orange City, Iowa


Position Summary:

To manage a team (coach & mentor) of 10-13 associates maximizing Staples profitability and growth within the assigned group of accounts by effectively implementing the company’s Special order capabilities to customers on a daily basis. To include creativity, pricing, accuracy and quality customer satisfaction.

Primary Responsibilities:

  • Maintain and develop associates to work with clients key buyers to enhance the potential for meeting the objectives of maximum profitability and growth through effective sales and services of Special Order. Train associates to source creative products and maintain knowledge of the market and product trends that would enhance the client Special order requirements. Implement Performance Management, prepare and present counseling forms and reviews where needed

  • Produce team sales revenue of $10 Million-$16 Million & maximize SPP profitability through associate implementation of strategic supply chain partners and delivery of elite customer support

  • Make calls to vendors to negotiate pricing and manager margins to expand net profit and sales revenue by developing relationships with said vendors

  • Analyze the customer needs and interest to determine and implement the best solutions to meet promotions, events and other special order requirements on all orders over $25,000

  • Maintains current knowledge of the company’s product lines, safety compliance rules and processes to provide training, coaching and technical support to associates. Regularly attend industry shows and product showcases in order to assist team with proactively bringing market leading ideas to customers

  • Respond to complaints from the clients and coordinate solutions by working with internal and external team members across functional areas and vendors to develop a resolution and communicate back to the customers and the sales force

  • Provide backup and overflow support to all team accounts by doing quotes, orders and all Special Order Coordinator duties



  • Bachelor’s Degree

  • 6-8 years of relevant work experience

  • Strong leadership skills and excellent knowledge of company processes and procedures to train and motivate associates to reach the revenue goals of the company forecast

  • Excellent problem solving, decision-making and negotiation skills to increase revenue and grow company margins

  • Strong communications shills in written and spoken language, ability to effectively communicate with all levels of internal & external customers

  • Ability to prioritize projects, strong time management and organizational skills to make decisions regarding vendor use, profits and risk

  • Proven analytical skills necessary to make decisions regarding creative sourcing and product knowledge capabilities necessary to support customer’s projects and needs

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.