Case New Holland Industrial Technical Support Specialist in Nevada, Iowa
Through its people and brands, CNH Industrial delivers power, technology and innovation to farmers, builders and drivers all around the world. Each of its brands, including Case IH, New Holland Agriculture, Case and New Holland Construction, FPT Industrial, Capital, and Parts & Service, is a major international force in its specific sector.
The Technical Support Specialistis a team member within the Technical Support organization (TS). These Teams have three primary roles within the North American CNH Industrial commercial operations: Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people; Help improve reliability and serviceability of CNH Industrial products; Author and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference.
*_Candidate can be located in Racine, WI or Ames, IA._ *
Bachelor Degree; in lieu of Bachelor Degree will accept an Associate's Degree plus three years of technical experience with mobile equipment OR a High School Diploma plus 5 or more years of technical experience with mobile equipment
At least 2 years of mechanical experience, specifically working with automotive or off-road heavy equipment.
The preferred candidate will have experience with the following:
Bachelor's Degree preferred in Engineering Technology or related degrees
2 or more years of customer support experience
Dealership experience (service or parts)
Technical experience with mobile equipment (such as agricultural, construction or forestry equipment; on/off-road trucks; or, automobiles)
Construction Equipment preferred
Technical experience relating to diagnostics of mobile electrical (12 or 24 volt DC) systems
Technical writing skills are strongly preferred
Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
Title: Technical Support Specialist
Job Function: Product Support
Salaried / Hourly: Salaried
Req ID: 14792