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Mercy Medical Center Clinton Manager Laboratory Operations in MercyOne Siouxland Medical Center - Sioux City, Iowa

Employment Type:

Full time



Your best life. Our one purpose.

At MercyOne Siouxland, we own our actions to achieve our larger goals. We invest in great people and ask that you make each experience your responsibility.

What we offer:

We care about your wellbeing, both physical and mental, which is why our benefit package includes:

  • Wellness programs

  • Education reimbursement

  • Personalized health insurance plans including dental and vision

  • Paid time off

  • Long- and short-term leave

  • Retirement planning

  • Life insurance coverage

About the job:

Under general supervision, is responsible for technical and administrative operations of all lab sections at the MercyOne Siouxland Clinical Laboratory including Hematology, Chemistry, Urinalysis, Coagulation, Special Chemistry and Immunohematology. In collaboration with the Director Lab Services and Pathologists, maintains oversight of the operation of the MercyOne Siouxland Laboratory including patient testing, timely reporting of results, quality control/standards, policies/procedures, performance improvement, scheduling, staff development, equipment, supplies and student education/training, developing/managing budgets, maximizing efficiency, clinic client satisfaction, courier service/specimen transport, growth and maintenance of outreach services, minimizing resource utilization, and fiscal responsibility.

What you will do:

  • Demonstrates the knowledge and skills to relate not only to individual patients, but also to the business and service needs of the outreach customers, generally represented by physician clinic office managers and staff.

  • Responsibilities include:

  • Serves as technical supervisor for individual departments including Immunohematology, Hematology, Urinalysis, Coagulation, Chemistry and Special Chemistry as well as manage day to day operations at the MercyOne Siouxland Laboratory.

  • Have a general knowledge of billing issues relevant to third party payors (including Medicare, Medicaid and other commercial insurers), as well as regulatory issues.

  • Focus on employee engagement through employee survey results analysis and action planning.

  • Work schedules to include flex staffing as appropriate to support overall operational goals.

  • HR functions to include interview and recommend new

  • hires, evaluations, disciplinary actions, recommendations related to job performance, and staff development/training.

  • Assures highest quality test results by utilizing of quality control materials/ procedures, calibrators, reference materials, proficiency testing, Quality Improvement/Performance Improvement initiatives, competency training/documentation, and on-going review.

  • Assures quality/efficiency by making recommendations to the Medical Director, Laboratory Director, and Laboratory Leadership Team (LLT) related to medical, administrative and operational matters.

  • Is responsible for implementing new procedures as indicated to enhance patient care, revenue, and marketability of department.

  • Is responsible for financial operations at the MMC Lab:

  • On-going cost-per-test

  • CDM/CPT reviews

  • Computer updates to assure billing functionality

  • Operational, Capital, and Staffing budgets

  • On-going development/review of management reports

  • Assures that Policy and Procedure Manuals reflect current practice and are consistent with industry standards of care/protocol.

What we are looking for:

  • BA or BS degree in Biochemistry, Biology, Chemistry, Medical Technology, Microbiology Molecular Biology, Genetics, or health-related science. Graduate degree preferred.

  • Must be a registered Medical Technologist by the American Society of Clinical Pathologists or similar registration/certification.

  • Must have a minimum of five (5) years supervisory experience in an acute care setting. Prefer experience in a trauma facility.

  • Must meet CLIA standards for high complexity testing.

  • Must have a good working knowledge of billing issues relevant to third party payors as well as regulatory issues within the states of Nebraska, Iowa and South Dakota.

  • Must maintain a specialty certification in area of responsibility or related discipline.

Why MercyOne Siouxland?

MercyOne Siouxland Medical Center is a 238-bed regional center that provides residents in a 33-county tri-state region an entire continuum of preventive, primary, acute and tertiary healthcare services. MercyOne Siouxland Medical Center is home to the only Level II trauma center in western Iowa - one of only four trauma care facilities in the state to receive verification from the American College of Surgeons - and MercyOne Air Med, a regional helicopter ambulance service.

About MercyOne and Trinity Health

We are MercyOne: a connected system of health care facilities and services dedicated to helping you and your community live your best life.

More than 20,000 colleagues strong, our care providers and staff make your health and happiness their highest priority, so you can get well—and stay well. With 420 care locations, our clinics, medical centers and affiliates are never too far from home, allowing us to improve the lives of individuals and communities across the state of Iowa and beyond.

MercyOne Siouxland is a proud member of Trinity Health, one of the nation's largest Catholic healthcare delivery systems, our network spans 22 states, 94 hospitals and 133,000 colleagues nationwide.

About Siouxland

The tri-state region, referred to as Siouxland, is highlighted by safe and friendly communities, excellent schools and a mix of peaceful rural areas and vibrant city atmosphere where Iowa, Nebraska and South Dakota meet at the Missouri River.

Situated in the heart of Downtown Sioux City, MercyOne Siouxland Medical Center is also well positioned for urban living in any of the newly renovated apartment, downtown loft, or townhome living options. The downtown also features a historic district with excellent restaurants and social spots and you'll just be steps away from the beautifully-renovated Warrior Hotel for dinner and the gorgeous Orpheum Theatre for entertainment.

The MercyOne Mission Defines Us:

MercyOne serves with fidelity to the Gospel as a compassionate, healing ministry of Jesus Christ to transform the health of our communities.

Our timeless values guide us:

  • Reverence

  • Integrity

  • Commitment to the Poor

  • Compassion

  • Excellence

  • Justice

  • Stewardship

MercyOne Cultural Beliefs Direct Us:

  • Be ONE: I benefit from and strengthen MercyOne.

  • Personalize Care: Your experience. My responsibility.

  • Own It!: I own my actions to deliver our key results.

  • Improve Daily: I make improvements every day for those we serve including each other.

  • Innovate: I imagine and embrace bold new ideas to revolutionize health.

MercyOne Siouxland and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability or any other classification protected under local, state or federal law.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit . You can also follow @TrinityHealthMI on Twitter.