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Mercy Medical Center Clinton Customer Service Rep Home Medical Equip FT Days in Mercy Medical Center - Clinton, Iowa

Employment Type:

Full time


Day Shift


Assists customers in the storefront with Medical equipment and supply orders. Answers questions about insurance coverage rules on specific equipment items. Arranges for deliveries as needed. Prepare orders for pick-up. Create sales order in the computer system and scans documents as required. Performs duties in support of billing functions as assigned. Other duties as assigned.


  1. High School Graduate or equivalent.

  2. Associates degree in a business related field or 2 years work experience preferred.

  3. Two years experience in a computerized health care billing system preferred.

  4. Must possess excellent communication skills and ability to maintain a calm professional manner in stressful situations.

  5. Must be able to use independent judgment, be self-motivated, organized and able to work independently.

  6. Must have clerical perception of detail.

  7. Must be comfortable operating in a collaborative, shared leadership environment.

  8. Must be able to demonstrate basic computer skills in a Windows environment.

  9. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission and vision, goals, and values of Trinity Health.

Trinity Health's Commitment to Diversity and Inclusion

Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.

Trinity Health is one of the largest multi-institutional Catholic health care delivery systems in the nation, serving diverse communities that include more than 30 million people across 22 states. Trinity Health includes 94 hospitals, as well as 109 continuing care locations that include PACE programs, senior living facilities, and home care and hospice services. Its continuing care programs provide nearly 2.5 million visits annually.

Based in Livonia, Mich., and with annual operating revenues of $17.6 billion and assets of $24.7 billion, the organization returns $1.1 billion to its communities annually in the form of charity care and other community benefit programs. Trinity Health employs about 133,000 colleagues, including 7,800 employed physicians and clinicians.

Committed to those who are poor and underserved in its communities, Trinity Health is known for its focus on the country's aging population. As a single, unified ministry, the organization is the innovator of Senior Emergency Departments, the largest not-for-profit provider of home health care services — ranked by number of visits — in the nation, as well as the nation’s leading provider of PACE (Program of All Inclusive Care for the Elderly) based on the number of available programs. For more information, visit . You can also follow @TrinityHealthMI on Twitter.