Iowa Department of Administrative Services Drivers License Clerk-Senior in Marshalltown, Iowa

Drivers License Clerk-Senior

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Drivers License Clerk-Senior

Salary

$35,630.40 - $52,166.40 Annually

Location

Marshalltown - 50158 - Marshall County, IA

Job Type

Full-time

Agency

645 Iowa Department of Transportation

Job Number

19-00553

Closing

9/25/2018 11:59 PM Central

LinkedIn Tag

#LI-DNP

Point of Contact

Mark Voss - (515) 296-1924

  • Description

  • Benefits

  • Questions

Job Description

"Work hard, dream big, anything is possible in Iowa", said Iowa's Governor, Kim Reynolds. Iowa, boasting the #1 state for places to live across the nation, you can expect infrastructure, health care, opportunity, education and quality of life here to exceed your expectations.

Iowa DOT's employment opportunities are among the best with competitive total rewards package. As a benefits-eligible State of Iowa employee, your bi-weekly paycheck is just a part of your total compensation package. Being part of the DOT team means you're eligible for a wide range of benefits:

  • Work-life balance

  • Career growth

  • Flexible work hours

  • Paid vacation, sick leave and (9) holiday

  • Health insurance

  • Dental insurance

  • Vision care discount program

  • Group term life insurance

  • Discounted services

Sound like your kind of place?

The Iowa Department of Transportation is looking for a new team member to promote highway safety and provide excellent and professional customer service to the citizens of Iowa. You will be making responsible licensing decisions to ensure only qualified drivers are licensed and identification cards are properly issued. This position will help to create a team-focused and knowledgeable driver's license team by coordinating and providing general/technical to ensure we function as an effective and efficient team.

Your Responsibilities:

As a Driver License Clerk Senior, you will work directly with customers to review driver information from multiple data sources. This position will analyze information captured and determine proper issuance of notices. You will review documents in detail for accuracy and process without errors.

A successful candidate will perform all license/ID issuance and record functions, by determining applicant's eligibility and qualifications so that credentials are issued in compliance with Iowa laws, departmental rules, and established policies and procedures; review record information to determine issuance/non-issuance; maintain familiarity with a variety of acceptable 'proof of identity' documents to determine authenticity.

This position will contribute to the safety of the public by ensuring each driver is capable of safely operating the vehicle for which they are licensed. Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills and road driving examinations and review driving performance following the drive test.

What You Bring To Us:

  • Team focused

  • Customer minded

  • Listening skills

  • Strong written and communication

  • Analytical abilities

  • Energy and passion for serving others

Who We Are & What We Do:

For more than a century, Iowa Department of Transportation has promoted the growth and betterment of Iowa's transportation system. Headquartered in Ames, the agency continues to serve the transportation needs of Iowa and its citizens.

Contributing to Our Mission:

Even with nearly 3,000 employees, we're all one team at the Iowa DOT. Our main goal is to keep people and goods moving on Iowa's transportation system. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state.

Shift: Tuesday - Saturday, variable hours.

Sunday: closed

Monday: closed

Tuesday: 8:15 AM - 5:15 PM

Wednesday: 8:15 AM - 5:15 PM

Thursday: 7:45 AM - 5:15 PM

Friday: 8:15 AM - 5:15 PM

Saturday: 7:45 AM - 1:15 PM

Travel: Occasional

Special Requirements:

Before hire:

• Possess and maintain a valid, unrestricted, except for corrective lenses, driver's license (minimum of an operator's license).

• Must pass Federal and Local name based and fingerprint based criminal history background checks.

• This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37.

Certifications:

• After hire, must obtain and maintain required AAMVA certifications.

• After hire, must attend a Motorcycle Rider Education Safety course.

• After hire, must attend department training sessions, as required.

NOTICE: This position is a covered position under the REAL ID Act of 2005, 49 U.S.C. § 30301 note, as further defined in 6 CFR Part 37.

Minimum Qualification Requirements

Graduation from high school or G.E.D. equivalent and experience equal to three years of full-time clerical or closely related work;

OR

an equivalent combination of education and experience, substituting nine months or thirty semester hours coursework in an accredited business school, college or university for each year of the required experience;

OR

employees withcurrentcontinuous experience in the state executive branch that includes experience equal to six months of full-time work as a Drivers License Clerk.

For additional information, please click on thislink to view the job description.

Additional Qualification Requirements

  • Possession of or ability to obtain prior to appointment a valid unrestricted, except for corrective lenses, Operator's or Chauffeur's license issued by the state of residence and maintain a valid license for the duration of employment in this classification.

  • Hearing adequacy such to enable conversation within the passenger section of a motor vehicle while under operation.

  • After hire, must attend and successfully complete a Motorcycle Rider Education Safety course which includes a written and skill test.

  • After hire, must attend and successfully complete training sessions as required including car driving training and commercial vehicle school which requires the physical ability to operate a commercial vehicle.

Join Us!

Whether it's caring for those in need, making highways safer, or improving agriculture production, the work that we do matters to the people of Iowa.

We take our responsibilities and the public trust very seriously. We are committed to delivering the services that matter most to the people of Iowa. If you have the skills, the commitment and the desire to make a difference, then we invite you to explore the career opportunities available with the State of Iowa.

CareerChoices

State government is one of the largest employers in Iowa, and also one of the most diverse. From state trooper to nurse to engineer, the state offers a wide variety of career opportunities.

Benefits

The state offers paid vacation, sick time and holidays, a defined benefit retirement plan, health, dental, vision, and long-term disability insurance along with flexible spending accounts. For more information, please visit the executive branch employee benefits website.

The State of Iowa is committed to providing an outstanding employment experience. Check out thisBenefits Beyond the Paycheck brochure.

01

Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability?

Please read all questions and answers thoroughly and make sure you understand them completely. Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.

Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa.

  • Yes - I understand and agree.

  • No

02

PLEASE READ CAREFULLY

Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq?

  • No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

  • Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq

03

Have you graduated from high school/G.E.D. equivalent? IF YES - how many years of experience do you have of full-time clerical or closely related work?

  • I have not graduated from high school or have a G.E.D. equivalent

  • Less than three years of full-time clerical or closely related work

  • Three years or more of full-time clerical or closely related work

04

How many years do you have of a combination of post high school education from an accredited business school, college or university AND/OR full-time clerical or closely related work? Nine months or 30 semester hours of education equals one year of experience.

  • I do not have any of the education and experience

  • Less than three years of a combination of post high school education and full-time clerical or closely related work experience

  • Three years or more of a combination of post high school education and full-time clerical or closely related work experience

05

Are you a current State of Iowa employee (executive branch)? IF YES - How many months of experience do you have as a Driver's License Clerk for the State of Iowa?

  • I am not a current State of Iowa employee

  • Less than six months of experience as a Driver's License Clerk for the State of Iowa

  • Six months or more of experience as a Driver's License Clerk for the State of Iowa

06

How many years of full time experience do you have working directly with external customers and providing face-to-face customer service providing clerical or closely related work?

  • Less than one year of experience

  • One to three years of experience

  • Three to five years of experience

  • Five or more years of experience

07

How many years of experience do you have interpreting complex information? (e.g. Iowa codes or federal laws, rules, regulations, legal contracts, etc...)

  • Less than one year of experience

  • One to three years of experience

  • Three to five years of experience

  • Five or more years of experience

08

How many years of experience do you have in a lead role? (e.g. manager, supervisor, team leader or lead volunteer for a specific initiative.)

  • Less than one year of experience

  • One to three years of experience

  • Three to five years of experience

  • Five or more years of experience

09

Even with nearly 3,000 employees, we're all one team at the Iowa DOT. Our main goal is to keep people and goods moving on Iowa's transportation system. As a member of our team, you'll play a vital role in maintaining safe mobility for every traveler in our state.

Please give us an example of when you worked cooperatively as a team member to accomplish an important goal. What was the goal or objective? What was your role in achieving the objective? To what extent did you interact with others on this?

10

The Iowa Department of Transportation is looking for a new team member to promote highway safety and provide excellent and professional customer service to the citizens of Iowa.

Please give a specific example of excellent customer service you provided in the last year. Please describe the specific situation, task, action and result of the situation you are describing. Why do you think this was an example of excellent customer service?

Required Question

Agency

State of Iowa

Agency

645 Iowa Department of Transportation

Address

800 Lincoln WayAmes, Iowa, 50010

Website

http://www.iowadot.gov/index.html#/services

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