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ChildServe Patient Services Representative- Full Time-Johnston in Johnston, Iowa

Patient Services Representative- Full Time-Johnston

Admin & Support (Operations, Accounting, HR, PR)
Johnston, Iowa



We are looking to hire an organized, efficient and customer service-focused Patient Services Representative to manage schedules for all outpatient services and check patients in and out.

What You'll Do

  • Assure accurate, timely, and complete schedule information is entered and maintained in the practice management system.

  • Complete data entry to collaborate with insurance and authorization team and the intake team.

  • Coordinate with clients and providers to schedule new and re-schedule client’s regular appointments to ensure the client meets frequency/ duration per physician orders, within insurance parameters while scheduling to expected provider efficiency.

  • Communicate schedule changes and reschedule needs to clients and providers.

  • Collaborate with other services and community supports to schedule specialty services. Manage schedules to cover open services resulting from provider absences, illness, and vacations.

  • Check in new clients and assure new patient packet is completed.

  • Schedule interpreters as needed.

  • Complete all ChildServe mandatory training requirements.

  • Attend and participate in regular staff meetings.

What You'll Need

  • H.S. Degree or GED equivalent required; some college preferred.

  • One year office/ administrative experience including customer service preferred.

  • Ability to work effectively, accurately, and efficiently with frequent interruptions.

  • Data entry with strong accuracy and efficiency.

  • Ability to communicate effectively and professionally with others, both verbally and in writing, and foster effective relationships with co-workers, families, and 3rd parties.

  • Ability to accept and initiate change, have patience and understanding, and work within a team environment.

  • Computer skills; specifically Microsoft Office and experience using an electronic health record system.

  • Maintain positive working relationships and demonstrate sensitivity to, and respect for, a diverse population.

  • Must exercise confidentiality regarding the affairs of clients, staff, their families, and ChildServe

  • Ability to interpret and follow applicable policies, procedures, and regulations.

  • Ability to communicate in English effectively for understanding, in writing and verbally.


  • Full-Time

  • Monday-Thursday 9:00 am-6:00pm, Friday 10:30 am - 4:00 pm

Who We Are

At ChildServe, no position is ever “just a job.” When you join our team, you’ll leave work every day knowing that you’ve made a positive difference for children with special healthcare needs and their families.

We serve nearly 4,600 children each year through our wide range of specialty pediatric healthcare programs and services in 3 locations throughout Iowa. We hire many positions, from expert caregivers, medical professionals, administrative staff (and everything in between). Each team member plays an important role in fulfilling our mission: We partner with families to help children with special healthcare needs live a great life.

ChildServe has been a Top Workplace in Iowa for seven years running, thanks to our passionate team and our commitment to outstanding care. If you’re ready to help families move Forward Together with support from ChildServe, apply today.