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Corteva Agriscience Integrated Operations Service Delivery Lead - Supply Chain and Planning in Johnston, Iowa


Corteva Agriscience™ has an exciting opportunity for an Integrated Operations Service Delivery Lead- Supply Chain And Planning to join their going team. Corteva Agriscience™ creates the world's most recognized and premium agricultural solutions to address the greatest challenges in agriculture. With a focus on technology, Corteva Agriscience™ creates seed and crop protection products that increase productivity and profit for farmers while reducing risks to their business. Every day our digital tools deliver insights our global partners need to thrive now and into the future.

As the world’s first dedicated agriculture start-up, we’re building a culture that stays curious, thinks differently, acts boldly and takes a stand on what’s right for our customers, our co-workers, our partners and our planet. We know we’ve got big challenges to solve - we hope you'll be part of the solution. Whether you are in the lab or on the farm, teaching classes or crafting code - we need bold thinkers and fearless doers to bring their best to the job at hand. Every role at Corteva Agriscience™ includes an opportunity to grow what matters.


Will work closely with the IT leadership, internal teams, business/functions and our vendors to manage the supply chain and manufacturing application portfolio for Corteva Agriscience™. Will have responsibility for managing IT service providers, and third-party contractors responsible for day-to-day operations of the supply chain and manufacturing Application portfolio. Will be responsible for service delivery of Supply Chain and Manufacturing portfolio across global applications.

KeyResponsibilities & Accountabilities:


  • Managethe service delivery of the supply chain and manufacturing applicationsportfolio.

  • Theportfolio may include other related applications as well.

  • EstablishManaged Services model for application support for the global supply chain andmanufacturing application portfolio.

  • Provideleadership, coaching and direction to a team of highly skilled globalworkforce.

  • Inaddition, hire and train staff, both employees and contingent workers globally.

  • Incorporateoperational excellence standards into daily operations to continually improveperformance & availability.

  • Responsiblefor integrated incident, change and problem management.

  • Responsiblefor communications and interfacing with internal and external stakeholdersimpacted, or potentially impacted, by service disruption, additions, changes,and/or reductions in service.

  • Developapplication-related change and release management plans in partnership withEnterprise Platforms & Applications teams.

  • Planand coordinate environment Changes in the application environment.

  • Partnerwith IT stakeholders, end-to-end service integration team and external vendors,as needed, to plan and drive implementation of change requests impacting theportfolio.

  • Maintainproduction environments including installation/deployment of operating systemupdates, security patches, configuration changes, and application updates.

  • Validateand ensure all software components have enough license entitlements andmaintenance contracts in place, as required for the application.

  • Identifyand implement service improvements and process improvements.

  • Ensurethe audit requirements and processes are followed strictly and represent theapplication, if selected for audit.

  • Implementand monitor controls defined by the internal control’s standards manual.

  • Responsiblefor disaster recovery and business continuity planning.

  • Responsiblefor 24x7 365 application availability.

  • Responsiblefor application life-cycle management in collaborating with the EnterprisePlatforms group and the Enterprise architects for large upgrades, Appdecommissioning etc.

  • Lead/Managethe transition from projects to production support team.


  • Applicationservice level targets (e.g., availability, performance) met or exceeded.

  • Timelyinvestigation and resolution of Application issues through coordination withUser Support teams.


KeyCompetencies Required:


  • Extensiveknowledge of enterprise applications and the supported business processes.

  • Abilityto learn and up skill on new technologies, processes and applications.

  • Understandingof ITIL processes.

  • Detailedunderstanding of Overall Supply Chain processes and Planning Concept.

  • StrongKnowledge of SAP IBP, SCM 7.0 and APO (DP/SNP/GATP/PPDS)

  • SCMAPO Integration with various logistic modules and their E2E data flow.

  • Knowledgeon implementation & support of SAP APO.

  • DemandPlanning, Planning Areas & Books, Exception processing.

  • SNPPlanning Process and Master Data Integration.

  • SAPManufacturing Process Overview.

  • StrongKnowledge of SAP IBP, SCM 7.0 and APO (DP/SNP/GATP/PPDS)

  • SCMAPO Integration with various logistic modules and their E2E data flow.

  • SAPManufacturing Process & Configuration overview.

  • Strongexperience in IT application support.


  • Workwith cross-functional global teams.

  • Manageexternally contracted vendor resources.

  • Strongverbal and written communication skills.

  • Knowledgeand Understanding of Internal Controls.

  • Strongexperience in managing global teams.

  • Backgroundin user experience and/or consultancy.

  • Experienceworking with Vendors, product roadmaps and support life-cycles.

Experience& Education Required

  • Overall8+ years of experience with at least 6-8 years of relevant functionalconfiguration experience with specialization in SCM, MM, SD processes esp.planning processes.

  • Bachelor’sdegree in Information Technology, Engineering or related field.

  • Managementdegree from a Top Tier MBA institute will be an advantage.


Corteva Agriscience ™, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage each other to stay curious, think differently, act boldly and do what's right for our customers, our co-workers, our partners and our planet. With over 20,000 team members from 130 countries, innovating in 140 world class R&D facilities, we have the resources, leadership heritage and partner ecosystem to make a meaningful impact now and into the future.


Corteva Agriscience, the agriculture division of DowDuPont, is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit: Accessibility Page for Contact Information For US Applicants: See the 'Equal Employment Opportunity is the Law' poster For our U.S. Affirmative Action Policy, click here