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Aston Carter REMOTE *Iowa City, IA* - Customer Care Representative in Iowa City, Iowa

Description:

  • Responsible for successfully completing the required basic training.

  • Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

  • Must pass the appropriate pre-employment test battery.

  • Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

  • Analyzes problems and provides information/solutions.

  • Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.

  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

  • Researches and analyzes data to address operational challenges and customer service issues.

  • Provides external and internal customers with requested information.

  • Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

  • Uses computerized systems for tracking, information gathering and troubleshooting.

  • Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

  • Seeks, understands and responds to the needs and expectations of internal and external customers.

  • Required to meet department goals.

  • Requires a HS diploma or equivalent; up to 1 year of previous experience in an automated customer service environment; or any combination of education and experience

  • Call center representative taking inbound calls from healthcare insurance members and providers. First shift between 7am-7pm, M-F and 100% remote.

    About Aston Carter:

Aston Carter is a distinguished global provider of recruitment and staffing services to companies requiring highly specialized business professionals. As a Best of Staffing® Client and Talent leader, Aston Carter has an unrivaled commitment to delivering first class service to clients and business professionals across a variety of disciplines, including Accounting and Finance as well as Governance, Risk and Compliance. With more than 60 offices across Europe, Asia Pacific and North America, Aston Carter provides local, regional and global expertise to drive value and meet our customers' unique needs. Aston Carter is a division of Aerotek. Aerotek is an operating company of Allegis Group, a global talent solutions provider.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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