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UNITED HEALTHCARE SERVICES Customer Service Representative - Iowa City in Iowa City, Iowa

divvyDOSEiis a new kind of home-delivery pharmacy in a hyper-growth phase focused on adherence packaging and improving the quality of life for our customers through innovative design and compassionate customer service. Weire looking for top-tier talent to support our mission.Are you good with people? Good on the phone, email, online chat, and multi-tasking? Passionate about helping people? Do you like cookies? (Just kidding on the last part, but seriously, cookies are awesome). In this job, you will be assisting customers over the phone, through email, and online chat with various questions and requests they may have. You are their guide to our service.Our company is professional but fun, dedicated yet quirky. We are fast-paced, highly-motivated doctors, pharmacists, pharmacy technicians, and support staff who focus on health and wellness (and if weire being honest, sometimes pizza) and most of us have slight obsessions with our pets. We want to make a difference in the lives of our customers by treating them like friends and family. We offer a work-hard, play-hard environment with competitive pay and comprehensive benefit plan.This position is full-time (40 hours / week). Employees are required to have the ability to work on a flexibleischeduleiduring our normal business hours of 7:00am i 9:00pm, Monday i Friday including the flexibility to work 7:30am i 4:00pm, Saturday i Sunday every 4 i 6 weeks with a day off in the week.i Our office is located ati201 EiWashington Street, Iowa City, IAi52240.iThe hours during training will be 8:30am to 5:00pm, Monday i FridayVision/Mission:Our vision is to fix and reimagine healthcare for everyone. Our mission is to engage customers by fixing all the problems around getting and taking their medications. We've taken the first step by simplifying adherence.Weire now part ofiOptumiand theiUnitedHealthiGroupifamily of businesses, backed by the resources of a global health organization working to help people live healthier lives and to help make the health system work better for everyone. Are you looking for a way to create next-level results with a human-level approach? Then look at opportunities withidivvyDOSE, where changing the world is just one result of doingiyour lifeis best work.SMPrimary Responsibilities:iPerforming in-bound and out-bound calls to/from customers including, but not limited to answer questions from customers, calling on aging accounts, fulfillment needsProvide exemplary customer service to all customers and caregiversAssist customers with questions on billing, shipping, and technical supportGuide customers to wellness by clearly answering all questions and concernsOther duties as assignediYouill be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:High school diploma / GED (or higher).2+ years of Customer Service/Call Center experience2+ years of experience navigating between multiple systems in Windows PC applicationsAbility to work full-time (40 hours / week) on a flexible schedule during hours of operation of 7:00am i 9:00pm including the flexibility to work 7:30am i 4:00pm, Saturday i Sunday every 4 i 6 weeks with a day off in the weekYou will be asked to perform this role in an office setting or other company location.Employees areirequiredito screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.Preferred Qualifications:Active Pharmacy Technician licens

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