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Kelly Services Client Support Specialist in Iowa City, Iowa

Job Description

In this position, the expectation is to maintain positive internal and external customer relations through active engagement for all stages of the manufacturing process from initial contact through final disposition of the customer's product. Responsibilities include You will engage internal and external customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers- products.

  • You will be expected to provide quality review on your own and for other client care associates/professionals to ensure all information is accounted for and accurate before commencement of production.

  • You are responsible for providing all necessary support to sales/customer, including but not limited to the following: receive calls, faxes, mail, and email; identify and resolve customer problems and issues in a timely manner; provide proof of delivery and order status upon request.

  • You will ensure job instructions are verified and change notices processed (including pricing and quotes) in the various manufacturing systems.

  • You will coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.

  • You are expected to verify composition or perform copy prep, as needed for order processing purposes.

  • You will be responsible for producing and analyzing reports on behalf of customer to manage their inventory.

  • You will engage in the Corrective Action process which includes investigative root cause and actionable improvements.

  • You will be expected to act as a communication link between external customer/sales and all internal departments.

  • You will assist in providing process documentation, workflows and job aids specific to your customer base and position.

This is a long term temp to hire position. Opportunity for growth within company. Pay is $13/hour. Pay will increase upon hire with company.


HS diploma or equivalent with preferred 2-4 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job OR demonstrated ability to meet the job requirements through a comparable number of years of work experience.

Intermediate level Excel skills are required.

Why Kelly ® ?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping

you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ

each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

About Kelly ®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a

leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable

a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety

of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,

individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.