Crystal Group Program Manager in Hiawatha, Iowa
Summary:The Program Manager (PM) develops and maintains relationships with current customers and new prospects to increase sales of the organization's products and services. He/She provides excellent customer support. This individual’s goals are to meet group revenue goals, understand existing programs, funding streams and customers, and capture new business buy moving horizontally through the existing customer organization while executing profitable business pursuits.Duties:Serves as a main point of contact with the existing customer base to ensure a successful experience throughout the entire sales process. Aids in capturing customer’s technical requirements to assist in identifying the solutions as needed which optimize the customer’s solution as well as Crystal Groups financial performance (EBITDAE).Follows-up with customers after delivery of product to ensure satisfaction.Works closely with Engineering, Operations, Sales and their team members internally to accurately communicate the schedule along with environmental and technical requirements.Promptly responds to request for quotations, orders, and lead times from customers.Seeks new business opportunities, build relationships and communicates with potential and current customers. This may include the military or industrial customers if applicable.Responsible for post-delivery support to ensure customer satisfaction after receipts of products.Responsible for maintaining accurate Configuration Management records, and sharing any obsolescence information on the applicable configurations to the customer base.The PM is held accountable for resources utilized in the pursuit of business which should include demo unit costs, travel expenses, and estimated engineering time.Requires:Education: Bachelors degree in business, computer engineering, or related fieldPreferred.Experience: One to two years of demonstrated sales or sales support within the computer hardware industry. Working knowledge of Microsoft Office and the Internet is a must. Knowledge of Expandable software preferred.Physical: May be requested to stand for extended periods of time at trade shows. May be required to lift and transport products during trade shows or customer visits. Miscellaneous: Some overnight travel required.Misc: Must be able to communicate effectively, both verbally and in writing,with potential and existing customers.
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Crystal Group Inc., is uniquely comprised of three business strengths rolled into a single entity. We are a rugged server manufacturer, a systems integrator, and a custom design and manufacturing services provider.
Hiring top-quality employees who are trusted and empowered to succeed has enabled Crystal Group to become one of the fastest-growing employee-owned companies in America.
Headquartered in Hiawatha, Iowa, Crystal Group is small business with a worldwide reach. We offer a competitive salary and comprehensive benefits for all our positions.