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Robert Half International Product Support Specialist in Dubuque, Iowa

Description

Robert Half is partnering with a company who is seeking a Product Support Specialist to join their team of talented, diverse individuals who deliver learning experiences that matter. This is a contract to fulltime hire that is a 100% remote opportunity. Work schedules will be between 8am and 12am (midnight) Central Standard Time.

Product Support Specialist duties:

  • Answer phone calls chats and other electronically delivered requests to the call center regarding company products.

  • Process email requests and issues delivered to the call center

  • Own and manage case including communication and resolution to customer using call ticketing system

  • Research and escalate issues when necessary to Tier 2 support

  • Responsible for handling all customer inquiries and questions that come into the support center

  • Provide excellent customer service at all times

  • Follow up to customer inquiries by taking specific action in a timely manner

  • Troubleshoot software and system problems

  • Exercise retention efforts when appropriate

  • Work with confidential customer information

  • Problem solve and provide guidance to help customers resolve issues

  • Enter data from customers into various software programs

  • Thrives as a team player in a fast-paced high-energy change-oriented environment

  • Participates in additional training courses

  • Perform other related duties and assignments as required and as assigned by supervisor or manager

Ideal Skills/Educational Experience:

  • 2 years of job-related experience in a call center environment

  • 2 year customer service experience

  • Excellent verbal and written communication

  • Possess analytical and problem solving skills

  • Professional demeanor with the ability to maintain even temperament in high pressure situations

  • Ability to organize prioritize workload and multi-task

  • Detail oriented

  • 2-3 years computer usage experience

  • Technology Experience:

  • Experience using call ticketing system ie. Salesforce.com or similar

  • Experience using call center phone system ie. Avaya

  • Software experience:

  • Internet tools for Window or Mac such as Firefox Internet Explorer or Safari

  • Outlook

  • MS Office

If you are interested, find me on Linkedin and send me your most current resume: Alyssa Dominacki, Sr Technical Recruiter

Requirements

A successful Product Support Specialist will have:

  • 2 years of job-related experience in a call center environment

  • 2 year customer service experience

  • Excellent verbal and written communication

  • Possess analytical and problem solving skills

  • Professional demeanor with the ability to maintain even temperament in high pressure situations

  • Ability to organize prioritize workload and multi-task

  • Detail oriented

  • 2-3 years computer usage experience

  • Technology Experience:

  • Experience using call ticketing system ie. Salesforce.com or similar

  • Experience using call center phone system ie. Avaya

  • Software experience:

  • Internet tools for Window or Mac such as Firefox Internet Explorer or Safari

  • Outlook

  • MS Office

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (www.roberthalf.com/terms-of-use).

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