Hirschbach Motor Lines Extended Operations - Dedicated in Dubuque, Iowa
Hirschbach never sleeps - our fleet is rolling 24/7! To support our expanding fleet we are growing our team of fun professionals on the Extended Operations team. Full-time positions are available. Come Roll With the Best!
Schedules AvailableWeekday Nights (mainly Monday - Thursday 6:00pm - 6:00am)
Weekend Days (mainly Friday - Sunday 6:00am - 6:00pm)
(may be subject to change based on departmental needs)
Extended Coverage oversees operations of drivers who are dispatched from Hirschbach terminals. Keeping operations running smoothly, communicating with customers, operations, and drivers about any issues encountered during each shift. Extended Coverage also communicates driver issues or requests directly to the planner, dispatcher, or customer service and generates night and weekend reports.
Duties & Responsibilities
Monitoring drivers and service
Reporting both DOT and non-DOT accidents according to proper procedures.
Recording any issues encountered, especially those pertaining to cargo, OS&D, and injuries, then communicating them to operations, customers, and drivers.
Generating current and accurate night and weekend reports according to the standard order process.
Working closely with safety, maintenance, and operations to ensure operators comply with the policies and procedures of each department.
Promptly answering phone calls, e-mails, voicemails, and other questions from co-workers, customers, and drivers.
Maintaining positive customer, driver, and carrier relations.
Other duties as assigned.
High school diploma or equivalent required.
Can communicate via e-mail, telephone, and in person with clear, correct, and effective English.
Understands dispatch philosophy and procedures of the company.
Able to persuade and motivate drivers, keeping ?customer satisfaction and driver satisfaction? as guidelines.
AS400 experience is preferred
Growth oriented individual
Display and demonstration of an "All In to Win" attitude and performance including self motivation and a strong desire to learn within an unpredictable and demanding environment.
Strong data entry skills
EOE. Offer of employment is contingent upon successful completion of pre-employment drug screen and background check.