Hirschbach Motor Lines Extended Operations (6pm - 6am, Friday-Sunday) in Dubuque, Iowa
Hirschbach never sleeps - our fleet is rolling 24/7! To support our expanding fleet we are growing our team of fun professionals on the Extended Operations team. Full-time positions are available. Come Roll With the Best!
As an Extended Coverage team member with Hirschbach your expectation is to oversee Hirschbach operations to ensure success for Hirschbach operators and customers during non-traditional operation hours. The Extended Coverage team member acts as the communication liaison and provides a wide spectrum of services to Hirschbach drivers and customers.
Duties & Responsibilities
Supervises the handling of freight from shipper to receiver.
Communicates load information to Hirschbach operators.
Completes loaded and empty calls.
Answers all driver calls and messages.
Monitors Hirschbach operators and service during non-traditional operation hours.
Records and identifies issues encountered during service, including issues pertaining to cargo, worker’s compensation, and safety and communicates/elevates issues to proper personnel.
Communicates all services issues promptly to the customer and elevates issues accordingly to the operations team and others within the organization as applicable.
Provides tracking and tracing on shipments to ensure on-time pickups and deliveries and resolves any issues that may arise during transport.
Handles customer correspondences, complaints, and inquiries.
Plans trucks to optimize driver and equipment utilization and to minimize empty miles.
Sends preplans to drivers and secures load commitments within a timely manner.
Completes other duties as assigned, including proactively assisting others in achieving the organization’s objectives.
High school diploma or equivalent, paired with relevant professional experience.
Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
Ability to process information with high levels of accuracy and energy.
Ability to multi-task and prioritize workload.
Computer proficiency and ability to navigate between multiple programs.
Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
Pay & Benefits
$46,000-$58,000 based on experience
Full comprehensive benefit plan, includes medical, dental, vision, company paid disability and life insurance, and more voluntary elections!
Paid Time Off earned within your first year
What's Your Drive?
EOE. Offer of employment is contingent on a pre-employment drug screen and background check.
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