Iowa Employer Customer Care Team Member in DUBUQUE, Iowa

JOB SUMMARYFocus Services is seeking motivated, dependable individuals to join our team as Customer Service Representatives. Our Representatives enjoy working in an exciting environment that offers excellent advancement opportunities, competitive salary, and a comprehensive benefits package. Our Customer Service Representatives are the most important part of our Focus Family and we are we are deeply invested in creating a culture of growth and progress for them. Come grow and challenge yourself with us and discover your full potential.DUTIESRepresentatives are responsible for fielding customer inquiries and providing excellent customer care. Our reps work to increase sales by giving customers a free account review while exploring additional offers available to the customer ensuring them the best package at the fairest price. QUALIFICATIONSoProficient PC and keyboarding skills oSkill to communicate effectively with customersoAbility to handle a high stress environmentoWillingness to work in a fast pace work environmentoAbility to multi-taskoMust pass a Background and Drug testPERKSEarn extra for your hard work - We pay performance bonus! Back to School - Tuition reimbursement & Scholarship opportunities!Game On - At Focus our agents participate in Plinko, Wheel of Fortune, Battleship, have sales competitions, costume contests, etc. We have Daily / Weekly / Monthly Contests and Prizes!Let's Party like it's 1999 - We have large company parties every winter and summer. We also have several family events and other social events monthly! It's always better with food - We have monthly cookouts & fundraisers including walking tacos & chili dogs. We serve popcorn daily and so much more! Be part of something special - We sponsor several local nonprofit organizations. We also have an in house giving tree for our employee's families during the Holidays. Together we make a difference!Be Recognized - We reward our team players with sales bonus, prizes, employee of the month awards, quality awards, etc!ADDITIONAL BENEFITSoExcellent base wage oHealth Insurance, Dental Insurance, Vision Insurance, Life InsuranceoPaid Time Off, Paid HolidaysoReduced or Flexible HoursoFamily Medical LeaveoEmployee Discounts on Food, Phones, Bus Passes, etc. (varies by location)oEmployee Assistance ProgramoOn the Job & Continuation TrainingoProfessional Development & Advancement OpportunitiesoVolunteer Assistance ProgramoReferral ProgramsFor more information visit us at