Dupaco Credit Union Contact Center Representative in Dubuque, Iowa

Our members turn to quick and efficient ways to answer their questions, without leaving their home or spending 30 minutes on hold for an impersonal automated response. They look to you, as a Contact Center Representative, to assist them with their needs- whether it is over the phone, by email or our online chat function. As a financial cooperative, we help members save money—with a savings account, lower loan rates, fewer service fees, low-cost insurance, the list goes on—we help grow the whole credit union. At Dupaco, we put people before profits and our 100,000 + members and counting can feel the difference! To keep up with our growing membership, we are calling out for friendly, self-motivated, individuals who think outside of the box and have a passion for helping people.

You'll be:

  • Answering incoming calls, transferring members to the appropriate department / individual, and assisting members with a wide variety of questions

  • Utilizing your exceptional customer service skills the assist our members through various technology channels including: phone, chat, Interactive Teller Machine (ITM), and more

  • Collaborating with various departments to ensure our members are receiving the highest quality of care possible

  • Resolving unusual or sensitive member situations in an accurate and timely fashion

You'll need:

  • An uncanny ability to think on your feet and resolve issues that may arise

  • To communicate effectively through various mediums

  • A positive attitude and desire to work in a team environment

  • Strong experience working with computers and Microsoft Office program

This position is located at our Dupaco Operations Center in Dubuque, Iowa.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.