Hy-Vee Food Stores Charcuterie Specialist - Full Time in Dubuque, Iowa
Job Title: Charcuterie Specialist FLSA: Non-Exempt
Department: Deli Revision Date: 05/2015
As a Charcuterie Specialist, this position will be responsible for ordering, replenishing, and merchandising charcuterie prepared foods products. You will work to maintain attractive displays and supporting the store vision. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Accountable and Reports to: Store Director; Assistant Director; Store Operations, Perishables, Health Wellness Home; Managers of Store Operations, Perishables, Health Wellness Home; Assistant Managers; Delicatessen Manager; Assistant Delicatessen Manager
Direct Reports: None
Primary Duties and Responsibilities:
Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
Makes an effort to learn customers' names and to address them by name whenever possible.
Assists customers by:
+ + escorting them to the products they're looking for
securing products that are out of reach
loading or unloading heavy items
making note of and passing along customer suggestions or requests
performing other tasks in every way possible to enhance the shopping experience
Answers the telephone and emails promptly and provides friendly, helpful service to customers who call.
Takes customer orders, with consistency and accuracy.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
Order all charcuterie products, maintaining adequate back stock levels.
Process invoices and returns.
Maximize sales potential through effective and proper procedures for stocking product.
Complete spoilage, sampling, temperature, and sweep worksheets as required.
Reviews the status and appearance of the food for freshness.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Performs other job-related duties and special projects as required
Education and Experience:
Minimum one year Specialty experience; Comprehensive knowledge of charcuterie products and a desire to grow with the Specialty department
Visual requirements include: ability to see detail at near range with or without correction
Must be physically able to perform medium work: occasionally lifting or carrying objects of no more than 50 pounds, with frequent standing, walking, and lifting/carrying of objects of no more than 25 pounds
Must be able to perform the following physical activities: stooping, kneeling, reaching, handling, grasping, feeling, talking, hearing and repetitive motions
Knowledge, Skills, Abilities and Worker Characteristics:
Commitment to the Hy-Vee Mission and a willingness to promote the values of the company
Strong interpersonal skills; ability to relate to and interact with people in a friendly, professional manner
Ability to sell proactively and communicate effectively with customers
Capable of teaching others in a constructive and positive manner
A desire to learn about natural and organic foods and products
Ability to identify problems, develop and execute solutions
Well organized, able to multi-task, and work in a fast-paced environment
Ability to work independently and complete daily workload with limited supervision
The duties of this position are mostly performed in a retail store setting. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) There are possible hazards from moving equipment and possible electrical shock. There is constant pressure to meet deadlines and handle multiple projects in a day. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, trash compactor, fork lift, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Has daily contact with store personnel, customers, and the general public.