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Dupaco Credit Union Card Services Representative in Dubuque, Iowa

Description

As a Card Services Representative, you’ll be involved in an energetic, fast-paced, member- focused environment, providing a high level of service on our debit and credit card products. You’ll assist members in a multitude of ways, including troubleshooting card activity, card fraud and compromises, merchant processing, digital card wallets, and ATMs, and more!

RESPONSIBILITIES:

  • Provide quality service to members and potential members by educating them on appropriate credit union services and the technology that is available to them

  • Assist member by ordering new and replacement cards, PINs, and reissue expired cards

  • Work with members to enroll in digital card wallets including Apple Pay, Samsung Pay, and Google Pay

  • Monitor all Visa and MasterCard transactions which have been posted daily; manually post any un-posted or exception items

  • Assist in internal chargeback processes and dispute case management

  • Review fraud warnings and investigate potential card compromises

  • Maintain Visa and MasterCard programs, closures, and blocks for lost or stolen cards

  • Patiently resolve challenging member calls; determine warnings and/or closure of member Visa/MasterCard accounts

  • Monitor card inventories, inserts, card carriers and other related supplies used by our card issuing partner

  • Assist in operational functions of merchant processing and PCI DSS compliance

  • Conduct internal education as needed on changes to card products and serve as a strategic partner in card conversions/mergers

  • Perform any other duties or projects as assigned

REQUIREMENTS:

  • A high school diploma or equivalent. (ie. GED)

  • Two years or more years prior experience at a financial institution

  • Experience with overall Payment Industry and ATM/merchant processing preferred

  • Interpersonal skills to represent the financial institution in a positive way

  • Ability to multitask in a fast paced phone environment

  • Excellent computer skills/technological aptitude

  • Patience in dealing with challenging situations

Qualifications

Skills

Required

  • Customer Service: Advanced

  • Microsoft Excel: Some Knowledge

  • Microsoft Outlook: Some Knowledge

  • Microsoft Word: Some Knowledge

Preferred

  • Call Center: Some Knowledge

Behaviors

Required

  • Dedicated: Devoted to a task or purpose with loyalty or integrity

  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

  • Team Player: Works well as a member of a group

Motivations

Required

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Required

  • High School or better

Experience

Preferred

  • 2 years: Financial Institution

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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