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University of Iowa Community Credit Union Vice President/Branch Manager in Des Moines, Iowa

Position Summary

GreenState is now hiring for a Vice President/Branch Manager. This poised communicator will be an on-site leader for member service and sales while providing leadership, motivation, and direction for up to ten branch staff through coaching and mentoring employees to strive for excellence. We need an independent, outgoing individual who can plan, direct, and control the activities of branch operations and team of sales and service representatives. This person will educate membership about products and services and build strong and long lasting member and business relationships.

Salary range for this position is $57,296.02 - $85,944.02 with a progressive incentive and benefit plan.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

  • Promotes and implements GreenState’s values:

  • We Go Above and Beyond

  • We’re Truthful and Accountable

  • We’re Adventurous, Creative, and Open-Minded

  • We Embrace Continuous Improvement and Efficiency

  • We Create Fun

  • We Build Positive Team Spirit

  • We Grow Through Learning

  • We’re Bold yet Humble

  • Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.

  • Acknowledge/Greet each member with Welcome to Your Credit Union

  • Appearance – Adhere to GreenState’s Credit Union dress code policy for front line staff

  • Communication – Speak professionally and clearly. Use proper vocabulary such as “Good Morning, Happy to help, Certainly, Absolutely” etc.

  • Individual Needs – Take ownership of member’s issue and create a positive experience.

  • Exceed Expectations – Always go above and beyond expectations and performance requests with the smile, happy to help attitude.

  • Confidence – Own your knowledge

  • Thank you – Thank each member for their business and make them feel valued.

  • Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision while following the 5 Star Service Standards.

  • Oversees and manages retail branch banking offices, which include sales, service and operations. Includes managing branch staff with functions such as HR, audit, facilities, training and project assignments with the region.

  • Implements plan (routines, tactics, strategies) to support achievement of goals and reinforces policies and procedures to comply with fundamental business and credit priorities of the credit union.

  • Demonstrates teamwork in all interactions with co-workers and in the completion of all duties and responsibilities.

  • Ensures confidentiality of member information.

  • Participates in community and business functions/groups to ensure a positive image for the credit union within the designated marketplace.

  • Responsible for efficient operations through continued assessment and improvements.

  • Responsible for ensuring that all Credit Union policies, procedures are performed consistently with Board and management guidelines including office equipment and facilities upkeep.

  • Monitors and reports as requested branch activities in key performance areas.

  • Develops and recommends annual branch performance targets in both team and individual expectations.

  • Coaches the branches to achieve business development activities including outside networking, in-branch selling, outbound phone selling skills and targeted branch correspondence. Coach to maximize these activities to branch loan and deposit goals as well as referrals to our branch partners (Mortgage, Commercial, Wealth Management and Insurance) and other services available to our membership.

  • Create train/develop and coach a successful sales & service team by holding employees accountable for performance, rewards/recognition for achieving sales and service goals and retention for top talent.

  • Conducts periodic sales and service performance with branch staff. Monitor branch activities and results to insure branch and employee success.

  • Promotes the professional development of branch staff through individual and group training.

  • Human Resources responsibilities for personnel supervised including hiring, termination, performance review, salary recommendation, and other personnel issues. Establishes performance goals and assesses annual performance branch staffing requirements.

  • Plays a vital role in enriching the community by participating in community service organizations and /or credit union sponsored events on an annual basis. Works GreenState’s sponsored and other events on or off premise as scheduled.

Job Requirements/Expectations

  • Must have five years credit union or related experience; a minimum of two years supervisory experience with demonstrated leadership ability and team building skills preferred.

  • High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts.

  • Thorough knowledge of products and services; ensures appropriate application of the credit union’s policies and procedures.

  • Ability to network/build relationships to grow business.

  • Interpersonal skills to represent the credit union in a positive way, both internally and externally at all times.

  • Accuracy and attention to detail with proficiency in both oral and written communications.

  • Ability to prioritize work assignments and organize work efficiently to meet established deadlines.

  • Well-developed problem-solving skills and ability to develop conceptual alternatives.

  • Ability to plan, organize, implement, and interpret the programs, goals, objectives, policies, projects, and procedures.

  • Conflict resolution and/or mediation skills.

  • Computer literacy/experience.

  • Reports to work punctually, prepared for scheduled meetings and is an active participant.

  • Ability, availability and willingness to work flexible hours to accomplish workload. Job will require a non-traditional workweek with extra hours including evening and/or weekend duties.

  • High school diploma or the equivalent (e.g. GED).

  • Must be bondable.

  • Must be registered pursuant to requirements of the S.A.F.E. Act.

Reporting Relationship

Reports to the Vice President / Regional Branch Manager as assigned.

Supervisory Responsibilities

Responsible for the supervision of assigned branch staff members.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

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ID2020-2588

CategoryRetail

Employment ClassificationExempt Full-Time

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