UnityPoint Health Unified Communications Engineer - Cisco Voice in Des Moines, Iowa
This position it supporting Cisco Voice.
This position’s primary role is to function as a key technical resource on the Unified Communications projects, support day-to-day end-user and system operations, and to implement complex Unified Communications technologies. Unified Communication solutions include, but are not limited to; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems.
Performs configuration; deployment; testing; maintenance; monitoring and trouble-shooting of telecommunication and/or clinical communication solution components to provide a secure; high performance environment.
Provides quality assurance and testing of communications mediums and infrastructure components.
Serves as technical resource on a functional basis; for the resolution of complex telecom and clinical communication problems. Requires broad knowledge of video conference solutions; telecom systems; dial plans; switching architecture; clinical communication systems; structured cabling.
Works on advanced projects related to the design and development of VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems. Plans projects; establishes timelines and completes cost analysis; including vendor comparisons.
Implements designs of all voice, video, messaging, communication, and call flows for the contact centers. Keeps an organized and accurate record of all circuit Ids; dial plans and toll-free numbers and associated numbering schemes.
Implements and supports converged technologies including; but not limited to IP Telephony; VoIP, Video Conferencing, Contact Center, Instant Messaging, Unified Messaging, and Clinical Communication and Workflow systems
Work with and escalate issues to maintenance vendors as appropriate.
- Bachelor's degree or relevant experience
Experience supporting large enterprise telephony solutions.
Experience supporting clinical communication systems
Experience supporting enterprise video conferencing solutions
Experience with the following communication platforms is preferred; CUCM, UCCX/UCCE, Unity, Vocera Communications.
SIP and VOIP knowledge and experience a plus.
In-depth knowledge of telecommunications networks.
Knowledge of voice network management systems for the collection of data and fault isolation and restoration.
Knowledge of voice test equipment preferred.
Excellent consultative and communication skills.
Demonstrated analytical ability and judgment.
Ability to work effectively with clients and other technical staff.
Requisition ID: 2020-71158
Street: 6100 Thornton Ave
Name: 9010 Administration
Name: Enterprise Communications
FTE (Numeric Only; Ex. 0.01): 1.0
FLSA Status: Exempt
Scheduled Hours/Shift: Monday - Friday, Days
External Company Name: UnityPoint Health
External Company URL: http://www.unitypoint.org